{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,11]],"date-time":"2026-06-11T22:14:41Z","timestamp":1781216081253,"version":"3.54.1"},"reference-count":52,"publisher":"Institute for Operations Research and the Management Sciences (INFORMS)","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Management Science"],"published-print":{"date-parts":[[2021,1]]},"abstract":"<jats:p> A field experiment involving 94,571 orders from 24,637 customers of an app-based laundry pick-up, cleaning, and delivery service examined the effects of various randomly assigned tip recommendations on consumers\u2019 tip amounts, satisfaction ratings, frequency of return, and bill size. We find that tip recommendations affect tip amounts, but not customer satisfaction, patronage frequency, or bill size, which implies that neither the processes underlying the tip-recommendation effects on tipping nor consumer tipping itself affect these other consumer outcomes. From a practical perspective, these results and conclusions inform efforts to increase or decrease tipping. Recommending larger tip amounts, at least within the $2\u2013$10 or 5%\u201325% ranges studied here, appears to be a safe means of increasing the amounts customers leave. More generally, altering customers\u2019 tipping behavior will not itself adversely affect those customers\u2019 subsequent satisfaction, repatronage, or spending, as long as the means used to alter tipping do not directly affect these other outcomes. <\/jats:p><jats:p> This paper was accepted by John List, behavioral economics. <\/jats:p>","DOI":"10.1287\/mnsc.2019.3541","type":"journal-article","created":{"date-parts":[[2020,6,1]],"date-time":"2020-06-01T14:48:18Z","timestamp":1591022898000},"page":"146-165","source":"Crossref","is-referenced-by-count":67,"title":["The Effects of Tip Recommendations on Customer Tipping, Satisfaction, Repatronage, and Spending"],"prefix":"10.1287","volume":"67","author":[{"given":"Damon","family":"Alexander","sequence":"first","affiliation":[{"name":"Washio, Santa Monica, California 90402;"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Christopher","family":"Boone","sequence":"additional","affiliation":[{"name":"School of Hotel Administration, Cornell University, Ithaca, New York 14853"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/2.zoppoz.workers.dev:443\/https\/orcid.org\/0000-0001-9234-1248","authenticated-orcid":false,"given":"Michael","family":"Lynn","sequence":"additional","affiliation":[{"name":"School of Hotel Administration, Cornell University, Ithaca, New York 14853"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"109","reference":[{"key":"B1","doi-asserted-by":"crossref","unstructured":"Al-Ubaydli O, List JA (2013) On the generalizability of experimental results in economics: With a response to Camerer. NBER Working Paper 19666, National Bureau of Economic Research, Cambridge, MA.","DOI":"10.3386\/w19666"},{"key":"B2","doi-asserted-by":"publisher","DOI":"10.1016\/S0065-2601(08)60075-1"},{"key":"B3","doi-asserted-by":"publisher","DOI":"10.1111\/j.0021-9029.2007.00165.x"},{"key":"B5","doi-asserted-by":"publisher","DOI":"10.1016\/j.joep.2011.03.018"},{"key":"B6","doi-asserted-by":"publisher","DOI":"10.1007\/s11002-017-9425-6"},{"key":"B7","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2011.05.006"},{"key":"B8","doi-asserted-by":"publisher","DOI":"10.1362\/026725706777978631"},{"key":"B9","doi-asserted-by":"publisher","DOI":"10.1207\/s15327957pspr0304_2"},{"key":"B10","doi-asserted-by":"publisher","DOI":"10.1207\/S15324834BASP2503_06"},{"key":"B11","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.2007.00150.x"},{"key":"B13","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.34.4.599"},{"key":"B14","doi-asserted-by":"publisher","DOI":"10.1086\/208782"},{"key":"B15","doi-asserted-by":"publisher","DOI":"10.1016\/j.jcps.2013.03.004"},{"key":"B16","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1520-6653(199922)13:3<55::AID-DIR4>3.0.CO;2-J"},{"key":"B17","doi-asserted-by":"publisher","DOI":"10.1111\/j.1468-2958.1984.tb00028.x"},{"key":"B18","doi-asserted-by":"publisher","DOI":"10.1111\/j.1559-1816.1989.tb01238.x"},{"key":"B20","doi-asserted-by":"publisher","DOI":"10.1016\/j.jpubeco.2014.02.002"},{"key":"B21","doi-asserted-by":"publisher","DOI":"10.1108\/10610429910272547"},{"key":"B22","unstructured":"Fazio RH (1987) Self-perception theory: A current perspective. Zanna MP, Olson JM, Herman CP, eds. Social Influence: The Ontario Symposium, Ontario Symposia on Personality and Social Psychology Series, vol. 5 (Lawrence Erlbaum Associates, Inc., Hillsdale, NJ), 129\u2013150."},{"key":"B23","doi-asserted-by":"publisher","DOI":"10.1287\/mksc.1030.0033"},{"key":"B24","doi-asserted-by":"publisher","DOI":"10.1521\/soco.2012.30.6.652"},{"key":"B25","doi-asserted-by":"publisher","DOI":"10.1509\/jm.14.0497"},{"key":"B27","doi-asserted-by":"publisher","DOI":"10.1177\/1938965517704533"},{"key":"B28","doi-asserted-by":"publisher","DOI":"10.1108\/10610420410538096"},{"key":"B29","doi-asserted-by":"publisher","DOI":"10.1257\/app.6.3.1"},{"key":"B32","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pmed.0020124"},{"key":"B33","doi-asserted-by":"publisher","DOI":"10.1037\/0033-295X.110.2.265"},{"key":"B34","doi-asserted-by":"publisher","DOI":"10.1007\/s10683-018-09597-5"},{"key":"B35","unstructured":"Lynn WM (2006) Tipping in restaurants and around the globe: An interdisciplinary review. Altman M, ed. Handbook of Contemporary Behavioral Economics: Foundations and Developments (M. E. Sharpe Publishers, Armonk, NY), 626\u2013643."},{"key":"B37","doi-asserted-by":"publisher","DOI":"10.1016\/j.joep.2014.12.002"},{"key":"B38","doi-asserted-by":"publisher","DOI":"10.1016\/j.socec.2015.01.002"},{"key":"B39","doi-asserted-by":"publisher","DOI":"10.1016\/j.socec.2016.09.001"},{"key":"B40","doi-asserted-by":"publisher","DOI":"10.22381\/PIHRM5120174"},{"key":"B41","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2017.10.004"},{"key":"B42","doi-asserted-by":"publisher","DOI":"10.1016\/S1053-5357(00)00062-7"},{"key":"B43","doi-asserted-by":"publisher","DOI":"10.1016\/S0278-4319(02)00074-9"},{"key":"B44","doi-asserted-by":"publisher","DOI":"10.1016\/j.joep.2013.07.003"},{"key":"B45","doi-asserted-by":"publisher","DOI":"10.1108\/08876040810881722"},{"key":"B46","doi-asserted-by":"publisher","DOI":"10.1016\/j.joep.2013.01.010"},{"key":"B47","doi-asserted-by":"publisher","DOI":"10.1257\/aer.104.1.277"},{"key":"B48","doi-asserted-by":"publisher","DOI":"10.1300\/J369v10n02_07"},{"key":"B50","doi-asserted-by":"crossref","unstructured":"Robins RW, John OP (1997) The quest for self-insight: Theory and research on accuracy and bias in self-perception. Hogan R, Johnson J, Briggs S, eds. Handbook of Personality Psychology (Elsevier, Amsterdam), 649\u2013679.","DOI":"10.1016\/B978-012134645-4\/50026-3"},{"key":"B51","doi-asserted-by":"publisher","DOI":"10.1002\/dir.4000090103"},{"key":"B52","doi-asserted-by":"publisher","DOI":"10.1177\/135481669700300305"},{"key":"B53","doi-asserted-by":"publisher","DOI":"10.1111\/j.1559-1816.2010.00706.x"},{"key":"B54","doi-asserted-by":"publisher","DOI":"10.1111\/j.2044-8325.1983.tb00132.x"},{"key":"B55","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.2014.1976"},{"key":"B57","doi-asserted-by":"publisher","DOI":"10.1086\/429600"},{"key":"B58","doi-asserted-by":"publisher","DOI":"10.1177\/109467050133004"},{"key":"B59","doi-asserted-by":"publisher","DOI":"10.1111\/j.1559-1816.1987.tb00320.x"},{"key":"B60","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-015-0428-7"},{"key":"B61","doi-asserted-by":"publisher","DOI":"10.3724\/SP.J.1041.2017.00404"}],"container-title":["Management Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/2.zoppoz.workers.dev:443\/https\/pubsonline.informs.org\/doi\/pdf\/10.1287\/mnsc.2019.3541","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,4,2]],"date-time":"2023-04-02T21:05:41Z","timestamp":1680469541000},"score":1,"resource":{"primary":{"URL":"https:\/\/2.zoppoz.workers.dev:443\/https\/pubsonline.informs.org\/doi\/10.1287\/mnsc.2019.3541"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,1]]},"references-count":52,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2021,1]]}},"alternative-id":["10.1287\/mnsc.2019.3541"],"URL":"https:\/\/2.zoppoz.workers.dev:443\/https\/doi.org\/10.1287\/mnsc.2019.3541","relation":{},"ISSN":["0025-1909","1526-5501"],"issn-type":[{"value":"0025-1909","type":"print"},{"value":"1526-5501","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,1]]}}}