{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T10:19:31Z","timestamp":1777630771525,"version":"3.51.4"},"reference-count":60,"publisher":"MDPI AG","issue":"3","license":[{"start":{"date-parts":[[2025,3,19]],"date-time":"2025-03-19T00:00:00Z","timestamp":1742342400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/2.zoppoz.workers.dev:443\/https\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Information"],"abstract":"<jats:p>Usable security and privacy in public services are critical considerations in today\u2019s digital age, where governments increasingly rely on technology to deliver services efficiently while safeguarding sensitive information. Successful usage of these electronic services depends on citizens\u2019 trust level in e-government channels. Therefore, the design of these public service organizations should consider the usability aspect of security controls. In this paper, we present the results of a quantitative study conducted in Saudi Arabia to understand end users\u2019 perceptions regarding usable security and privacy in their public service usage. Based on the findings, we present a model to further improve the usable security and privacy aspects, which will help policymakers and practitioners improve public service provision by electronic means. The model can be further refined in different geographical contexts to improve cybersecurity in e-government service provision through the integrated efforts of citizens, service-providing organizations and government cybersecurity agencies.<\/jats:p>","DOI":"10.3390\/info16030247","type":"journal-article","created":{"date-parts":[[2025,3,19]],"date-time":"2025-03-19T10:38:48Z","timestamp":1742380728000},"page":"247","update-policy":"https:\/\/2.zoppoz.workers.dev:443\/https\/doi.org\/10.3390\/mdpi_crossmark_policy","source":"Crossref","is-referenced-by-count":11,"title":["Digital Transformation in Governmental Public Service Provision and Usable Security Perception in Saudi Arabia"],"prefix":"10.3390","volume":"16","author":[{"ORCID":"https:\/\/2.zoppoz.workers.dev:443\/https\/orcid.org\/0000-0001-7136-3480","authenticated-orcid":false,"given":"Saqib","family":"Saeed","sequence":"first","affiliation":[{"name":"Department of Computer Information Systems, College of Computer Science and Information Technology, Imam Abdulrahman Bin Faisal University, P.O. Box 1982, Dammam 31441, Saudi Arabia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"1968","published-online":{"date-parts":[[2025,3,19]]},"reference":[{"key":"ref_1","doi-asserted-by":"crossref","first-page":"169","DOI":"10.14207\/ejsd.2025.v14n1p169","article-title":"Impact of E-government on Institutional Performance: Fostering Sustainable Higher Educational Practices","volume":"14","author":"Alshammari","year":"2025","journal-title":"Eur. J. Sustain. Dev."},{"key":"ref_2","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1080\/09537287.2023.2252376","article-title":"Industry 4.0 digital transformation and opportunities for supply chain resilience: A comprehensive review and a strategic roadmap","volume":"36","author":"Ghobakhloo","year":"2025","journal-title":"Prod. Plan. Control."},{"key":"ref_3","doi-asserted-by":"crossref","unstructured":"Vrana, J., and Singh, R.R. (2025). Digitization, digitalization, digital transformation, and beyond. 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