{"id":"https://openalex.org/W2625790423","doi":"https://doi.org/10.1287/mnsc.2017.2741","title":"Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida","display_name":"Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida","publication_year":2017,"publication_date":"2017-06-13","ids":{"openalex":"https://openalex.org/W2625790423","doi":"https://doi.org/10.1287/mnsc.2017.2741","mag":"2625790423"},"language":"en","primary_location":{"id":"doi:10.1287/mnsc.2017.2741","is_oa":false,"landing_page_url":"https://doi.org/10.1287/mnsc.2017.2741","pdf_url":null,"source":{"id":"https://openalex.org/S33323087","display_name":"Management Science","issn_l":"0025-1909","issn":["0025-1909","1526-5501"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Management Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5066708094","display_name":"Susan Lu","orcid":"https://orcid.org/0000-0001-5852-0816"},"institutions":[{"id":"https://openalex.org/I219193219","display_name":"Purdue University West Lafayette","ror":"https://ror.org/02dqehb95","country_code":"US","type":"education","lineage":["https://openalex.org/I219193219"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Susan F. Lu","raw_affiliation_strings":["Krannert School of Management, Purdue University, West Lafayette, Indiana 47907"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Krannert School of Management, Purdue University, West Lafayette, Indiana 47907","institution_ids":["https://openalex.org/I219193219"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024136020","display_name":"Huaxia Rui","orcid":"https://orcid.org/0000-0001-6727-1479"},"institutions":[{"id":"https://openalex.org/I5388228","display_name":"University of Rochester","ror":"https://ror.org/022kthw22","country_code":"US","type":"education","lineage":["https://openalex.org/I5388228"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Huaxia Rui","raw_affiliation_strings":["Simon Business School, University of Rochester, Rochester, New York 14627"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Simon Business School, University of Rochester, Rochester, New York 14627","institution_ids":["https://openalex.org/I5388228"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":16.7422,"has_fulltext":false,"cited_by_count":122,"citation_normalized_percentile":{"value":0.9913497,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"64","issue":"6","first_page":"2557","last_page":"2573"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10391","display_name":"Healthcare Policy and Management","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12174","display_name":"Hospital Admissions and Outcomes","score":0.9340000152587891,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.5660058856010437},{"id":"https://openalex.org/keywords/specialty","display_name":"Specialty","score":0.5621248483657837},{"id":"https://openalex.org/keywords/matching","display_name":"Matching (statistics)","score":0.5593501925468445},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5278567671775818},{"id":"https://openalex.org/keywords/emergency-physician","display_name":"Emergency physician","score":0.49849390983581543},{"id":"https://openalex.org/keywords/emergency-department","display_name":"Emergency department","score":0.49594148993492126},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.4631691873073578},{"id":"https://openalex.org/keywords/united-states-medical-licensing-examination","display_name":"United States Medical Licensing Examination","score":0.43717363476753235},{"id":"https://openalex.org/keywords/family-medicine","display_name":"Family medicine","score":0.4309435188770294},{"id":"https://openalex.org/keywords/medline","display_name":"MEDLINE","score":0.4249453544616699},{"id":"https://openalex.org/keywords/quality-management","display_name":"Quality management","score":0.41132447123527527},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.30711162090301514},{"id":"https://openalex.org/keywords/medical-school","display_name":"Medical school","score":0.21693336963653564},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.2119142711162567},{"id":"https://openalex.org/keywords/psychiatry","display_name":"Psychiatry","score":0.17486226558685303}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.5660058856010437},{"id":"https://openalex.org/C20387591","wikidata":"https://www.wikidata.org/wiki/Q930752","display_name":"Specialty","level":2,"score":0.5621248483657837},{"id":"https://openalex.org/C165064840","wikidata":"https://www.wikidata.org/wiki/Q1321061","display_name":"Matching (statistics)","level":2,"score":0.5593501925468445},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5278567671775818},{"id":"https://openalex.org/C2994511739","wikidata":"https://www.wikidata.org/wiki/Q336641","display_name":"Emergency physician","level":3,"score":0.49849390983581543},{"id":"https://openalex.org/C2780724011","wikidata":"https://www.wikidata.org/wiki/Q1295316","display_name":"Emergency department","level":2,"score":0.49594148993492126},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4631691873073578},{"id":"https://openalex.org/C2779741528","wikidata":"https://www.wikidata.org/wiki/Q1156524","display_name":"United States Medical Licensing Examination","level":3,"score":0.43717363476753235},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.4309435188770294},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.4249453544616699},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.41132447123527527},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.30711162090301514},{"id":"https://openalex.org/C2993838110","wikidata":"https://www.wikidata.org/wiki/Q494230","display_name":"Medical school","level":2,"score":0.21693336963653564},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.2119142711162567},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.17486226558685303},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1287/mnsc.2017.2741","is_oa":false,"landing_page_url":"https://doi.org/10.1287/mnsc.2017.2741","pdf_url":null,"source":{"id":"https://openalex.org/S33323087","display_name":"Management Science","issn_l":"0025-1909","issn":["0025-1909","1526-5501"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Management Science","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.8899999856948853,"id":"https://metadata.un.org/sdg/3"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":49,"referenced_works":["https://openalex.org/W1972258819","https://openalex.org/W1999912876","https://openalex.org/W2003798170","https://openalex.org/W2007212082","https://openalex.org/W2009454528","https://openalex.org/W2016945820","https://openalex.org/W2020292712","https://openalex.org/W2021204293","https://openalex.org/W2031256416","https://openalex.org/W2035566627","https://openalex.org/W2044059390","https://openalex.org/W2064594749","https://openalex.org/W2068833688","https://openalex.org/W2069399439","https://openalex.org/W2081307860","https://openalex.org/W2086147996","https://openalex.org/W2090318591","https://openalex.org/W2106797061","https://openalex.org/W2107623883","https://openalex.org/W2127977814","https://openalex.org/W2128383499","https://openalex.org/W2129940040","https://openalex.org/W2140991303","https://openalex.org/W2145264991","https://openalex.org/W2146540122","https://openalex.org/W2150901716","https://openalex.org/W2157436318","https://openalex.org/W2163465511","https://openalex.org/W2166048859","https://openalex.org/W2277115990","https://openalex.org/W2345455190","https://openalex.org/W2891723099","https://openalex.org/W2900639770","https://openalex.org/W3121315632","https://openalex.org/W3121973798","https://openalex.org/W3122522978","https://openalex.org/W3122687407","https://openalex.org/W3122749945","https://openalex.org/W3123091093","https://openalex.org/W3123204262","https://openalex.org/W3123219541","https://openalex.org/W3123768472","https://openalex.org/W3124426841","https://openalex.org/W3124627942","https://openalex.org/W3124804010","https://openalex.org/W3125620586","https://openalex.org/W3125653597","https://openalex.org/W3141714916","https://openalex.org/W4244296234"],"related_works":["https://openalex.org/W2000811477","https://openalex.org/W2365653098","https://openalex.org/W3045293259","https://openalex.org/W3032220911","https://openalex.org/W4229884329","https://openalex.org/W2349001406","https://openalex.org/W2035236465","https://openalex.org/W4300428992","https://openalex.org/W1967810335","https://openalex.org/W2069327050"],"abstract_inverted_index":{"Despite":[0],"heated":[1],"debate":[2],"about":[3,61,161],"the":[4,17,29,37,47,90,105],"pros":[5],"and":[6,23,36,93,98,108,114,180],"cons":[7],"of":[8,31,40,71,73,79],"online":[9,21,57,148,185],"physician":[10,149,162],"ratings,":[11],"little":[12],"systematic":[13],"work":[14],"has":[15],"examined":[16],"correlation":[18],"between":[19],"physicians\u2019":[20,62],"ratings":[22,30,58,150],"their":[24,181],"actual":[25],"medical":[26,63],"quality.":[27,64],"Using":[28],"cardiac":[32,167],"surgeons":[33,78,122,135],"at":[34,164,189],"RateMDs":[35],"patient":[38,100],"outcomes":[39,174],"coronary":[41],"artery":[42],"bypass":[43],"graft":[44],"surgeries":[45],"in":[46],"2013":[48],"Florida":[49],"Hospital":[50],"Inpatient":[51],"Discharge":[52],"Data,":[53],"we":[54,83],"investigate":[55],"whether":[56],"are":[59,136,175],"informative":[60],"To":[65],"account":[66],"for":[67,157,166,171],"potentially":[68],"nonrandom":[69],"matchings":[70],"patients":[72,86,158,179],"different":[74,80],"severity":[75],"levels":[76],"to":[77,159,178],"rating":[81,131],"categories,":[82],"focus":[84],"on":[85],"who":[87],"arrived":[88],"through":[89],"emergency":[91],"department":[92],"explicitly":[94],"consider":[95],"how":[96],"observed":[97],"unobserved":[99],"health":[101],"conditions":[102],"jointly":[103],"affect":[104],"matching":[106],"arrangements":[107],"surgical":[109],"outcomes.":[110],"Both":[111],"reduced":[112],"form":[113],"two-stage":[115],"estimation":[116],"results":[117],"show":[118],"that,":[119],"compared":[120],"with":[121,138],"rated":[123,134],"four":[124],"stars":[125],"or":[126,128],"higher,":[127],"those":[129],"without":[130],"information,":[132],"lower":[133],"associated":[137],"significantly":[139],"higher":[140],"in-hospital":[141],"mortality":[142],"rates.":[143],"Our":[144],"findings":[145],"suggest":[146],"that":[147],"could":[151],"be":[152],"a":[153,169],"valuable":[154],"information":[155,199],"source":[156],"learn":[160],"quality,":[163],"least":[165],"surgeons,":[168],"specialty":[170],"which":[172],"treatment":[173],"relatively":[176],"observable":[177],"family":[182],"members.":[183],"The":[184],"appendix":[186],"is":[187],"available":[188],"https://doi.org/10.1287/mnsc.2017.2741":[190],".":[191],"This":[192],"paper":[193],"was":[194],"accepted":[195],"by":[196],"Anandhi":[197],"Bharadwaj,":[198],"systems.":[200]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":19},{"year":2024,"cited_by_count":16},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":22},{"year":2021,"cited_by_count":15},{"year":2020,"cited_by_count":17},{"year":2019,"cited_by_count":15},{"year":2018,"cited_by_count":2}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
