{"id":"https://openalex.org/W3031180799","doi":"https://doi.org/10.1287/mnsc.2019.3541","title":"The Effects of Tip Recommendations on Customer Tipping, Satisfaction, Repatronage, and Spending","display_name":"The Effects of Tip Recommendations on Customer Tipping, Satisfaction, Repatronage, and Spending","publication_year":2020,"publication_date":"2020-06-01","ids":{"openalex":"https://openalex.org/W3031180799","doi":"https://doi.org/10.1287/mnsc.2019.3541","mag":"3031180799"},"language":"en","primary_location":{"id":"doi:10.1287/mnsc.2019.3541","is_oa":false,"landing_page_url":"https://doi.org/10.1287/mnsc.2019.3541","pdf_url":null,"source":{"id":"https://openalex.org/S33323087","display_name":"Management Science","issn_l":"0025-1909","issn":["0025-1909","1526-5501"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Management Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088949040","display_name":"Damon Alexander","orcid":"https://orcid.org/0000-0003-0837-1677"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Damon Alexander","raw_affiliation_strings":["Washio, Santa Monica, California 90402;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Washio, Santa Monica, California 90402;","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083380733","display_name":"Christopher Boone","orcid":null},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Christopher Boone","raw_affiliation_strings":["School of Hotel Administration, Cornell University, Ithaca, New York 14853"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hotel Administration, Cornell University, Ithaca, New York 14853","institution_ids":["https://openalex.org/I205783295"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043183985","display_name":"Michael Lynn","orcid":"https://orcid.org/0000-0001-9234-1248"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Michael Lynn","raw_affiliation_strings":["School of Hotel Administration, Cornell University, Ithaca, New York 14853"],"raw_orcid":"https://orcid.org/0000-0001-9234-1248","affiliations":[{"raw_affiliation_string":"School of Hotel Administration, Cornell University, Ithaca, New York 14853","institution_ids":["https://openalex.org/I205783295"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.4019,"has_fulltext":false,"cited_by_count":73,"citation_normalized_percentile":{"value":0.97906685,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"67","issue":"1","first_page":"146","last_page":"165"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13841","display_name":"Psychology of Social Influence","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13841","display_name":"Psychology of Social Influence","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13582","display_name":"Stalking, Cyberstalking, and Harassment","score":0.9671000242233276,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9340999722480774,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.770188570022583},{"id":"https://openalex.org/keywords/laundry","display_name":"Laundry","score":0.6185160279273987},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.605217456817627},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5484942197799683},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5288791656494141},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5280005931854248},{"id":"https://openalex.org/keywords/tipping-point","display_name":"Tipping point (physics)","score":0.5072411894798279},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48154526948928833},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.28162726759910583},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.11256438493728638},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.06315097212791443}],"concepts":[{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.770188570022583},{"id":"https://openalex.org/C2778585658","wikidata":"https://www.wikidata.org/wiki/Q852100","display_name":"Laundry","level":2,"score":0.6185160279273987},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.605217456817627},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5484942197799683},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5288791656494141},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5280005931854248},{"id":"https://openalex.org/C114725131","wikidata":"https://www.wikidata.org/wiki/Q190837","display_name":"Tipping point (physics)","level":2,"score":0.5072411894798279},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48154526948928833},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.28162726759910583},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11256438493728638},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.06315097212791443},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C548081761","wikidata":"https://www.wikidata.org/wiki/Q180388","display_name":"Waste management","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1287/mnsc.2019.3541","is_oa":false,"landing_page_url":"https://doi.org/10.1287/mnsc.2019.3541","pdf_url":null,"source":{"id":"https://openalex.org/S33323087","display_name":"Management Science","issn_l":"0025-1909","issn":["0025-1909","1526-5501"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Management Science","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4399999976158142,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W156966531","https://openalex.org/W1539416494","https://openalex.org/W1539499155","https://openalex.org/W1585581575","https://openalex.org/W1964288542","https://openalex.org/W1965133000","https://openalex.org/W1966629049","https://openalex.org/W1969812725","https://openalex.org/W1975546081","https://openalex.org/W1982956906","https://openalex.org/W1992451914","https://openalex.org/W2003298287","https://openalex.org/W2006437198","https://openalex.org/W2007077696","https://openalex.org/W2018832113","https://openalex.org/W2021142797","https://openalex.org/W2025224093","https://openalex.org/W2027492495","https://openalex.org/W2027682026","https://openalex.org/W2028097608","https://openalex.org/W2042720107","https://openalex.org/W2045085218","https://openalex.org/W2056125794","https://openalex.org/W2062318302","https://openalex.org/W2067225959","https://openalex.org/W2078986795","https://openalex.org/W2086180300","https://openalex.org/W2090239989","https://openalex.org/W2092712892","https://openalex.org/W2093209093","https://openalex.org/W2096755182","https://openalex.org/W2114505339","https://openalex.org/W2134862587","https://openalex.org/W2143242709","https://openalex.org/W2144981148","https://openalex.org/W2147463227","https://openalex.org/W2159536829","https://openalex.org/W2281690356","https://openalex.org/W2337685972","https://openalex.org/W2510047539","https://openalex.org/W2600878904","https://openalex.org/W2607008409","https://openalex.org/W2614275066","https://openalex.org/W2741157758","https://openalex.org/W2765337638","https://openalex.org/W2765862954","https://openalex.org/W3025839196","https://openalex.org/W3121816687","https://openalex.org/W3122154024","https://openalex.org/W4230359646"],"related_works":["https://openalex.org/W3200196886","https://openalex.org/W2610169900","https://openalex.org/W3122028769","https://openalex.org/W3209975098","https://openalex.org/W2408876202","https://openalex.org/W4234273936","https://openalex.org/W1983532449","https://openalex.org/W3121180949","https://openalex.org/W2115363045","https://openalex.org/W2417254332"],"abstract_inverted_index":{"A":[0],"field":[1],"experiment":[2],"involving":[3],"94,571":[4],"orders":[5],"from":[6],"24,637":[7],"customers":[8,116],"of":[9,21,34,112],"an":[10],"app-based":[11],"laundry":[12],"pick-up,":[13],"cleaning,":[14],"and":[15,36,83],"delivery":[16],"service":[17],"examined":[18],"the":[19,60,63,99,114,139],"effects":[20,65],"various":[22],"randomly":[23],"assigned":[24],"tip":[25,29,42,45,94],"recommendations":[26,43],"on":[27,66],"consumers\u2019":[28],"amounts,":[30,46,95],"satisfaction":[31],"ratings,":[32],"frequency":[33],"return,":[35],"bill":[37,54],"size.":[38],"We":[39],"find":[40],"that":[41,58],"affect":[44,72,128,148],"but":[47],"not":[48,125,146],"customer":[49],"satisfaction,":[50,132],"patronage":[51],"frequency,":[52],"or":[53,89,101,134],"size,":[55],"which":[56],"implies":[57],"neither":[59],"processes":[61],"underlying":[62],"tip-recommendation":[64],"tipping":[67,70,122,144],"nor":[68],"consumer":[69,75],"itself":[71,126],"these":[73,81,149],"other":[74,150],"outcomes.":[76,151],"From":[77],"a":[78,109],"practical":[79],"perspective,":[80],"results":[82],"conclusions":[84],"inform":[85],"efforts":[86],"to":[87,107,142],"increase":[88],"decrease":[90],"tipping.":[91],"Recommending":[92],"larger":[93],"at":[96],"least":[97],"within":[98],"$2\u2013$10":[100],"5%\u201325%":[102],"ranges":[103],"studied":[104],"here,":[105],"appears":[106],"be":[108],"safe":[110],"means":[111,140],"increasing":[113],"amounts":[115],"leave.":[117],"More":[118],"generally,":[119],"altering":[120],"customers\u2019":[121,130],"behavior":[123],"will":[124],"adversely":[127],"those":[129],"subsequent":[131],"repatronage,":[133],"spending,":[135],"as":[136,138],"long":[137],"used":[141],"alter":[143],"do":[145],"directly":[147],"This":[152],"paper":[153],"was":[154],"accepted":[155],"by":[156],"John":[157],"List,":[158],"behavioral":[159],"economics.":[160]},"counts_by_year":[{"year":2026,"cited_by_count":16},{"year":2025,"cited_by_count":15},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":14},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":1}],"updated_date":"2026-08-01T09:00:35.917206","created_date":"2025-10-10T00:00:00"}