{"id":"https://openalex.org/W3145380367","doi":"https://doi.org/10.1287/opre.2020.2075","title":"Scheduling to Differentiate Service in a Multiclass Service System","display_name":"Scheduling to Differentiate Service in a Multiclass Service System","publication_year":2021,"publication_date":"2021-04-06","ids":{"openalex":"https://openalex.org/W3145380367","doi":"https://doi.org/10.1287/opre.2020.2075","mag":"3145380367"},"language":"en","primary_location":{"id":"doi:10.1287/opre.2020.2075","is_oa":false,"landing_page_url":"https://doi.org/10.1287/opre.2020.2075","pdf_url":null,"source":{"id":"https://openalex.org/S125775545","display_name":"Operations Research","issn_l":"0030-364X","issn":["0030-364X","1526-5463"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057611804","display_name":"Yunan Liu","orcid":"https://orcid.org/0000-0001-9961-2610"},"institutions":[{"id":"https://openalex.org/I137902535","display_name":"North Carolina State University","ror":"https://ror.org/04tj63d06","country_code":"US","type":"education","lineage":["https://openalex.org/I137902535"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yunan Liu","raw_affiliation_strings":["Department of Industrial and Systems Engineering, North Carolina State University, Raleigh, North Carolina 27695;"],"raw_orcid":"https://orcid.org/0000-0001-9961-2610","affiliations":[{"raw_affiliation_string":"Department of Industrial and Systems Engineering, North Carolina State University, Raleigh, North Carolina 27695;","institution_ids":["https://openalex.org/I137902535"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056977462","display_name":"Xu Sun","orcid":"https://orcid.org/0000-0003-2560-7370"},"institutions":[{"id":"https://openalex.org/I33213144","display_name":"University of Florida","ror":"https://ror.org/02y3ad647","country_code":"US","type":"education","lineage":["https://openalex.org/I33213144"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Xu Sun","raw_affiliation_strings":["Department of Industrial and Systems Engineering, University of Florida, Gainesville, Florida 32603;"],"raw_orcid":"https://orcid.org/0000-0003-2560-7370","affiliations":[{"raw_affiliation_string":"Department of Industrial and Systems Engineering, University of Florida, Gainesville, Florida 32603;","institution_ids":["https://openalex.org/I33213144"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088005545","display_name":"Kyle A Hovey","orcid":null},"institutions":[{"id":"https://openalex.org/I1330347796","display_name":"United States Department of Defense","ror":"https://ror.org/0447fe631","country_code":"US","type":"government","lineage":["https://openalex.org/I1330347796"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kyle Hovey","raw_affiliation_strings":["U.S. Department of Defense, Washington, District of Columbia 20301"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"U.S. Department of Defense, Washington, District of Columbia 20301","institution_ids":["https://openalex.org/I1330347796"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.5394,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.90176168,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"70","issue":"1","first_page":"527","last_page":"544"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11409","display_name":"Advanced Wireless Network Optimization","score":0.9883000254631042,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10551","display_name":"Scheduling and Optimization Algorithms","score":0.9828000068664551,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/scheduling","display_name":"Scheduling (production processes)","score":0.6675039529800415},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6173720359802246},{"id":"https://openalex.org/keywords/service-system","display_name":"Service system","score":0.4732247591018677},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4684092402458191},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3809609115123749},{"id":"https://openalex.org/keywords/distributed-computing","display_name":"Distributed computing","score":0.36472851037979126},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.2895982563495636},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.14690342545509338},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.10370108485221863},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10149583220481873},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.08047351241111755}],"concepts":[{"id":"https://openalex.org/C206729178","wikidata":"https://www.wikidata.org/wiki/Q2271896","display_name":"Scheduling (production processes)","level":2,"score":0.6675039529800415},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6173720359802246},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.4732247591018677},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4684092402458191},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3809609115123749},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.36472851037979126},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.2895982563495636},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14690342545509338},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10370108485221863},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10149583220481873},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08047351241111755}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1287/opre.2020.2075","is_oa":false,"landing_page_url":"https://doi.org/10.1287/opre.2020.2075","pdf_url":null,"source":{"id":"https://openalex.org/S125775545","display_name":"Operations Research","issn_l":"0030-364X","issn":["0030-364X","1526-5463"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Operations Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:inm:oropre:v:70:y:2022:i:1:p:527-544","is_oa":false,"landing_page_url":"http://doi.org/10.1287/opre.2020.2075","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W1965732238","https://openalex.org/W1989413915","https://openalex.org/W2054989454","https://openalex.org/W2056797096","https://openalex.org/W2061099614","https://openalex.org/W2063702404","https://openalex.org/W2080417954","https://openalex.org/W2083010719","https://openalex.org/W2086743794","https://openalex.org/W2087644433","https://openalex.org/W2104379682","https://openalex.org/W2107055524","https://openalex.org/W2119338125","https://openalex.org/W2127522328","https://openalex.org/W2140283201","https://openalex.org/W2141712372","https://openalex.org/W2159617688","https://openalex.org/W2164669679","https://openalex.org/W2168136599","https://openalex.org/W2171782240","https://openalex.org/W2444075926","https://openalex.org/W2512816866","https://openalex.org/W2542366925","https://openalex.org/W2591712592","https://openalex.org/W2617357713","https://openalex.org/W2734836867","https://openalex.org/W2735928715","https://openalex.org/W2786239396","https://openalex.org/W2794780833","https://openalex.org/W2892954073","https://openalex.org/W2943413159","https://openalex.org/W3100784541","https://openalex.org/W3123517799","https://openalex.org/W3123902275","https://openalex.org/W4252302949"],"related_works":["https://openalex.org/W2382407120","https://openalex.org/W2025955409","https://openalex.org/W1577301438","https://openalex.org/W1990144832","https://openalex.org/W2376259564","https://openalex.org/W1986410062","https://openalex.org/W2356070288","https://openalex.org/W2387671258","https://openalex.org/W2366448700","https://openalex.org/W4231062255"],"abstract_inverted_index":{"Dynamic":[0],"Scheduling":[1],"to":[2],"Differentiate":[3],"Delay-Based":[4],"Service":[5,9],"Levels":[6],"in":[7],"Multiclass":[8],"Systems":[10]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}