{"id":"https://openalex.org/W2099643750","doi":"https://doi.org/10.17705/1cais.02447","title":"Does IT Payoff? Strategies of Two Banking Giants","display_name":"Does IT Payoff? Strategies of Two Banking Giants","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W2099643750","doi":"https://doi.org/10.17705/1cais.02447","mag":"2099643750"},"language":"en","primary_location":{"id":"doi:10.17705/1cais.02447","is_oa":true,"landing_page_url":"https://doi.org/10.17705/1cais.02447","pdf_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=3444&context=cais","source":{"id":"https://openalex.org/S4210239688","display_name":"Communications of the Association for Information Systems","issn_l":"1529-3181","issn":["1529-3181"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the Association for Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=3444&context=cais","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083694817","display_name":"Ali Farhoomand","orcid":null},"institutions":[{"id":"https://openalex.org/I889458895","display_name":"University of Hong Kong","ror":"https://ror.org/02zhqgq86","country_code":"HK","type":"education","lineage":["https://openalex.org/I889458895"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Ali Farhoomand","raw_affiliation_strings":["School of Business, The University of Hong Kong","Association for Information Systems"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, The University of Hong Kong","institution_ids":["https://openalex.org/I889458895"]},{"raw_affiliation_string":"Association for Information Systems","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5018662191","display_name":"Minyi Huang","orcid":"https://orcid.org/0000-0002-7063-5824"},"institutions":[{"id":"https://openalex.org/I177725633","display_name":"Chinese University of Hong Kong","ror":"https://ror.org/00t33hh48","country_code":"HK","type":"education","lineage":["https://openalex.org/I177725633"]},{"id":"https://openalex.org/I889458895","display_name":"University of Hong Kong","ror":"https://ror.org/02zhqgq86","country_code":"HK","type":"education","lineage":["https://openalex.org/I889458895"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Minyi Huang","raw_affiliation_strings":["Asia Case Research Centre, The University of Hong Kong","University of Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Asia Case Research Centre, The University of Hong Kong","institution_ids":["https://openalex.org/I177725633","https://openalex.org/I889458895"]},{"raw_affiliation_string":"University of Hong Kong","institution_ids":["https://openalex.org/I889458895"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.9519,"has_fulltext":true,"cited_by_count":34,"citation_normalized_percentile":{"value":0.93150828,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"24","issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.8815000057220459,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.8815000057220459,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.7754999995231628,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.7354000210762024,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/investment","display_name":"Investment (military)","score":0.6198508739471436},{"id":"https://openalex.org/keywords/stochastic-game","display_name":"Stochastic game","score":0.6117088794708252},{"id":"https://openalex.org/keywords/globalization","display_name":"Globalization","score":0.5499888062477112},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5371267199516296},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.4257635474205017},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.4160911738872528},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.36671507358551025},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.2791810631752014},{"id":"https://openalex.org/keywords/market-economy","display_name":"Market economy","score":0.12749925255775452},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.11690622568130493},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.06585860252380371}],"concepts":[{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.6198508739471436},{"id":"https://openalex.org/C22171661","wikidata":"https://www.wikidata.org/wiki/Q1074380","display_name":"Stochastic game","level":2,"score":0.6117088794708252},{"id":"https://openalex.org/C2119116","wikidata":"https://www.wikidata.org/wiki/Q7181","display_name":"Globalization","level":2,"score":0.5499888062477112},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5371267199516296},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.4257635474205017},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.4160911738872528},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.36671507358551025},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2791810631752014},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.12749925255775452},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.11690622568130493},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.06585860252380371},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.17705/1cais.02447","is_oa":true,"landing_page_url":"https://doi.org/10.17705/1cais.02447","pdf_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=3444&context=cais","source":{"id":"https://openalex.org/S4210239688","display_name":"Communications of the Association for Information Systems","issn_l":"1529-3181","issn":["1529-3181"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the Association for Information Systems","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.17705/1cais.02447","is_oa":true,"landing_page_url":"https://doi.org/10.17705/1cais.02447","pdf_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=3444&context=cais","source":{"id":"https://openalex.org/S4210239688","display_name":"Communications of the Association for Information Systems","issn_l":"1529-3181","issn":["1529-3181"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the Association for Information Systems","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.4300000071525574,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2099643750.pdf","grobid_xml":"https://content.openalex.org/works/W2099643750.grobid-xml"},"referenced_works_count":4,"referenced_works":["https://openalex.org/W1599822362","https://openalex.org/W1654046332","https://openalex.org/W2067559363","https://openalex.org/W2109526980"],"related_works":["https://openalex.org/W2384182515","https://openalex.org/W4200574662","https://openalex.org/W2075731112","https://openalex.org/W2379451525","https://openalex.org/W2364199060","https://openalex.org/W1143727291","https://openalex.org/W4284972846","https://openalex.org/W3193185318","https://openalex.org/W2070644918","https://openalex.org/W2141677611"],"abstract_inverted_index":{"Banks":[0],"have":[1,110],"long":[2,119],"been":[3],"among":[4],"the":[5,45,47,58,64,72,106,118],"most":[6],"intensive":[7],"users":[8],"of":[9,61,63,99,105],"information":[10],"technology":[11],"(IT).":[12],"Globalization":[13],"has":[14],"further":[15,23],"accentuated":[16],"banks\u2019":[17],"reliance":[18],"on":[19,113],"IT,":[20],"leading":[21],"to":[22,44],"increase":[24],"in":[25,50,117],"their":[26,82,114],"IT":[27,52,59,73,96,115],"investment.":[28],"It":[29],"is":[30,101],"not":[31],"all":[32],"that":[33],"clear,":[34],"however,":[35],"whether":[36],"these":[37],"investments":[38,116],"pay":[39],"off.":[40],"This":[41],"case":[42],"brings":[43],"fore":[46],"complexities":[48],"involved":[49],"measuring":[51],"investment":[53,74],"by":[54,77],"comparing":[55],"and":[56,69,79,92],"contrasting":[57],"strategies":[60,75],"two":[62,107],"world\u2019s":[65],"largest":[66],"banks:":[67],"HSBC":[68,78,91],"Citigroup.":[70],"Will":[71],"adopted":[76,94],"Citigroup":[80,93],"enhance":[81],"operational":[83],"efficiency":[84],"or":[85],"strategic":[86],"positions?":[87],"Facing":[88],"financial":[89],"turmoil,":[90],"different":[95],"strategies.":[97],"Which":[98,104],"them":[100],"more":[102],"appropriate?":[103],"banks":[108],"will":[109],"higher":[111],"returns":[112],"run?":[120],"How":[121],"should":[122],"they":[123],"measure":[124],"such":[125],"returns?":[126]},"counts_by_year":[{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
