7tech

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Meals on Wheels San Antonio, an almost 50-year-old nonprofit organization serving the South Texas region. We primarily serve home-delivered meals, but we also operate Alzheimer’s activity centers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Juern Technology?

We had been using a technology provider that was cloud technology, but it was getting dated and it was more of a terminal server environment. I think the company was probably moving in another direction of a business line and this wasn’t front and center like it was. We needed something fresh, agile, something that was more pertinent to today and could change with the changing times. With this other group, it wasn’t feeling that way and it was clunky.

SOLUTION

What was the scope of their involvement?

Juern Technology provides a virtual IT person to help anyone with any problems whether it’s a Microsoft product or specialized software that we use in our work. One of our main concerns has always been security and ransomware attacks; we have to have everything HIPPA compliant. As a nonprofit, we have a lot of donor information on clients and we would hate for that information to get out. They make sure that everything is as secure as possible and staying up to date. The team offers ongoing training with the staff as well. Juern Technology migrated us from the previous internet service provider to the Microsoft 365 environment.

What is the team composition?

We work directly with Neal (President) and 2–3 other people. Once we got up and running, we worked directly with the help desk.

How did you come to work with Juern Technology?

I had seen them in the community and was hoping to get more local once we realized things with our previous provider were going downhill. Around that time, I had gotten a direct mail piece from Juern Technology inviting me to a webinar and we connected through that.

How much have you invested with them?

We’ve spent about $10,000, which is not nearly as much as we expected.

What is the status of this engagement?

We officially began working together in September 2020 and the relationship is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve been very open and honest without trying to hide any issues or things that slipped through that we forgot about.

How did Juern Technology perform from a project management standpoint?

They are spot on. Juern Technology has their worksheet and charts and they share them all. They keep us up to speed with what’s going on. We had some schedule adjustments and had input in getting that done and they were one of the best that I’ve ever had in any type of project management effort.

What did you find most impressive about them?

They’re great communicators and they’re local. One of the problems we had with our other provider was the response time was slow. The provider responded electronically and it was oftentimes hard to get a person on the phone.

Are there any areas they could improve?

Some of our workstations didn’t have enough RAM to operate in the Microsoft 365 environment as well as they could and if we had known that ahead of time we could have been ready for it. The other part primarily came from our side but we failed to fill out the paperwork for our internet fax line and we scrambled to get it done.

Do you have any advice for potential customers?

Tell them upfront what your expectations are and what you’re looking to achieve. Don’t hold anything back because the more Juern Technology knows about your business, the more they can do with anticipation and planning down to the implementation.