Accedia

BACKGROUND

Please describe your company and position.

I am the CEO of KER Toki Power AD

Describe what your company does in a single sentence.

Electricity trading

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• Streamline existing IT processes
• Develop new functionalities

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our collaboration with Accedia covers the redesign of our web application, along with optimizing internal infrastructure for improved efficiency. Key deliverables include a new billing model, automating workflows and ensuring real-time accuracy to expand our sales offerings. The new flexible billing system increased internal operational efficiency, reduced manual effort, and made us more attractive to prospective clients, strengthening our ability to scale effectively and stay competitive in the market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes from our partnership include higher internal productivity, enhanced system performance, and lower infrastructure and deployment costs. Additionally, the implementation of the new billing system expands our sales offering and provides a new way to attract clients, ultimately increasing customer satisfaction and improving overall service quality for our clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Accedia’s project management is structured, flexible, and responsive to our needs, thanks to their Agile methodology, which keeps deliveries on schedule while allowing for adaptability. They are proactive and communicative, quickly adjusting to changes while keeping our broader objectives in focus. Their strong understanding of our business needs and well-organized workflow make collaboration effortless, ensuring each solution is delivered efficiently and aligned with our goals.

What was your primary form of communication with Accedia?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most about Accedia is their mix of technical expertise in using modern technologies and streamlining DEV workflows, and good understanding of business operations. Beyond delivering the agreed-upon functionalities, they truly understand our company goals and proactively suggest ways to improve both our internal processes and user-facing features. Their input helps us work more efficiently, optimize our platform, and create smoother experience for our customers—a win for both our team and the people who use our services.

Are there any areas for improvement or something Accedia could have done differently?

Accedia has exceeded our expectations, and I’m completely satisfied with what we have achieved so far.

BACKGROUND

Please describe your company and your position there.

I am the President of the Bulgarian Organization of Voluntary Blood Donation (FB: БОДК / BOVBD) - a Nonprofit Organization, devoted to promoting voluntary, non-remunerated blood donation in Bulgaria and raising awareness about the issues of lack of blood and blood products, which are needed every day in Bulgaria

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Accedia?

We didn’t hire Accedia – they offered us their voluntary help. When the COVID-19 pandemic started, the number of blood donors in Bulgaria plummeted by more than 30%, which caused significant problems.

From 2013 until the end of 2019 our organization was using a mobile application, available only for iOS devices, which was a part of our Donate blood project for providing help and encouraging voluntary blood donation.

Accedia contacted us in April 2020, offered their help and we began to work jointly on the entirely new mobile app that we needed.

What were your goals for this project?

The goal of the project was to create a completely new application, covering both iOS and Android devices, with a modern design and adequate functionalities, which would allow people in need of blood (for themselves or others) to register a call for help, and also for volunteers to register as potential donors that could be contacted by us in case of need.

An important part was that it would have an administrative section for our team, allowing us to obtain immediately all the necessary information for each and every call for help and efficiently search for, find and notify potential donors, send them relevant information and finally communicate the donation to the person in need.

SOLUTION

How did you select Accedia?

In fact, we were approached by Accedia at the beginning of April, following the COVID-19 pandemic lockdown in Bulgaria. They have found out about our old app and noticed the problems we were having and offered to develop a new one as a part of their pro-bono efforts to help.

The partnership started from there and developed throughout the project.

Describe the project in detail.

Through several meetings with team members from Accedia, we were able to explain and convey to the team what the necessities of the Organization with regards to the app were, what functions were essential, which of them could be automated and which - not and how the system needed to perform.

A basic timeline for the project was established, and work proceeded, with scheduled meetings with various team members on a regular basis, in order to complete separate stages of development.

Accedia team members sent inquiries about certain issues and functionalities, which our team had to review and complete, in order to best explain the necessities of the app and how it should function.

Several meetings were held so that stages of the project could be presented and commented, and various adaptations and amendments resulting from those were also completed.

The final version was also presented interactively so that functionalities could be tested and the app was uploaded and launched in the end of June 2020.

What was the team composition?

Accedia devoted a team lead and several developers, plus a design specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 5 months after our new app was launched, it has been downloaded over 1200 times. We have over 400 new registered voluntary blood donors. We have also received over 150 calls for urgent help through the app and managed to successfully assist in over 90% of them.

This is even more important and impressive, given the situation of the COVID-19 pandemic, which has severely reduced the number of voluntary blood donors and has significantly increased the need for blood donation in Bulgaria.

The new app was presented by us in different TV, radio and online broadcasts and was rated highly by both the media and the people.

How effective was the workflow between your team and theirs?

Communication was effective. The team at Accedia quickly realized that the project was different from what they anticipated, but did not back down, listened to our requirements and our feedback and tried to comply with our needs as best as they could. Meetings were held regularly and our remarks and feedback were taken promptly into account.

What did you find most impressive about this company?

First of all, it was the willingness to commit resources and effort to help out a Nonprofit organization, especially at a time when many companies were encountering difficulties in their own work.

Further, they showed a good understanding of our needs and did not back out of the project when obstacles were encountered or when they found out that it was different from their expectations and predictions, unlike other companies we have worked with before.

Are there any areas for improvement?

There is always room for improvement. Communication can be even more efficient, a planning stage might be more detailed in order to make sure that fewer issues appear further into the project, especially given the fact that a professional team is communicating with a Nonprofit team which lacks knowledge in the tech field.

From a design standpoint, it is also possible to be better. We believe that Accedia would keep their ongoing technical support and updating of the app, fixing issues that turn out during its use and adding new features that would become necessary in our day-to-day work.

BACKGROUND

Introduce your business and what you do there.

We are a salon point of sales software company and I'm the director of product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accedia?

We needed a web-based report viewer able to display business metrics in a browser for our users.

SOLUTION

What was the scope of their involvement?

They built a viewer tool from the ground up for us to be able to display our own reports and provided the framework using Kendo UI. We had a design they worked from, but they offered suggestions to improve them based on their expertise with the too. They were able to tell us what was possible and give us some features we didn't know we could use. We worked closely with them to organize the work into sprint deliverables.

What is the team composition?

We had a project manager and two developers.

How did you come to work with Accedia?

We reached out to the company that owns Kendo directly. They recommended Accedia directly.

How much have you invested with them?    

We've invested $25,000 – $50,000.

What is the status of this engagement?

We began working with them in December 2019, and we wrapped up in January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They met every deliverable on time, which was great. They designed to our MVP specifications. When they finished everything we asked for, they were able to recommend some add-on features to include in our overall timeline. It'll definitely enhance our product for end-users. We haven't released it into production yet, but we plan to in the next couple of weeks.

How did Accedia perform from a project management standpoint?

They're outstanding. They worked with us in daily standups, were always organized and prepared, and had completed their assignments prior to the call. They communicated very well with our team and gave very good descriptions of the work they'd completed.

What did you find most impressive about them?

Their organization really stands out, in addition to their exceptional knowledge of the product they were working with. They were really able to take our idea, run with it, and make it better. While other outsourced companies tend to deliver what you ask,they helped us take our product to a higher level.

Are there any areas they could improve?

No, I really can't think of anything. They're the best outside team we've hired.

Do you have any advice for potential customers?

My advice is to know what you want beforehand, which is always important to do. Definitely be willing to let them guide you with their expertise.