Exigent Technologies LLC is a managed IT services company that has been providing flexible, customized IT services to businesses and nonprofit organizations for nearly 30 years. With offices in New Jersey, New York City, Denver and Los Angeles, we have the resources to support your business - no matter where you are located.
Established in 1997, our mission is to unleash the potential of growth-oriented businesses through collaborative partnerships, exceptional service, and comprehensive managed IT solutions. To accomplish that, we use The Exigent Method to understand our clients’ business challenges, then deliver and support quality technology solutions and detailed IT roadmaps so they can focus on their core business competencies and overall success.
We offer managed services, cybersecurity and compliance, business continuity, cloud computing services, network infrastructure design and support, Microsoft 365 and Azure migration and support, and co-managed IT services. For smaller clients, we provide complete IT lifecycle management, becoming their virtual IT department. For larger enterprises, we complement internal IT resources for higher levels of efficiency and productivity.
Exigent brings proven expertise to every engagement. We pride ourselves on the stability, experience, and the can-do attitude of our team. We differentiate ourselves through a consistent emphasis on integrity, responsiveness, and white-glove service. We not only understand tech, but we also seek to understand our clients’ business objectives and goals and support their mission as if it is our own. We are driven by uncompromising principles to always do right by our customers, who are always the number one priority, no matter what. When we do make a mistake, we make it right.
Exigent Technologies offers competitive pricing, with clients reporting investments ranging from $5,000 monthly to over $1 million annually. Their services are valued for efficiency and responsiveness, often likened to having a full-time IT staff, making them a cost-effective choice for various sizes of businesses.
Exigent Technologies was noted for their personalized approach and commitment to understanding clients' unique needs. This client-centric focus helped them deliver tailored solutions that met specific business challenges.
Room for Improvement in Billing Consistency
One client noted that Exigent Technologies could improve the consistency of their billing process. Regular and predictable billing would enhance account management and client satisfaction.
Effective Project Management
Exigent Technologies was commended for their efficient project management. They delivered projects on time and were flexible in accommodating changes, which was appreciated by clients experiencing external delays.
Strong Expertise in IT Infrastructure
Exigent Technologies demonstrated strong expertise in setting up and managing IT infrastructure. Clients appreciated their ability to deliver scalable and reliable solutions, highlighting their technical competence and knowledge.
High Client Satisfaction and Long-term Partnerships
Clients expressed high satisfaction with Exigent Technologies' services, leading to long-term partnerships. Their dedication to client needs and ability to foster strong relationships were key factors in client retention.
Comprehensive IT Support Services
Exigent Technologies provided comprehensive IT support, from server maintenance to system migrations. Clients valued their wide range of services and ability to handle complex IT challenges efficiently.
"Exigent was accommodating every step of the way."
Mar 11, 2022
Office Manager, Securities Law Firm
Debbie McBride
Verified
Legal
Canada
11-50 Employees
Online Review
Verified
Exigent Technologies set up a law firm’s IT infrastructure after an office relocation. They transferred files, purchased equipment, installed wiring, and performed ad hoc IT tasks.
Exigent Technologies successfully built the client’s IT infrastructure. They caused minimal obstruction, as they worked during weekends and evenings. Their team was accommodating despite external delays. Overall, they were responsive and committed, going above and beyond to ensure satisfaction.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the office manager at a securities litigation law firm with locations in both New Jersey and New York.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Exigent Technologies?
Our firm opened it's doors in August/September 2020. Exigent was there every step of the way setting up our entire office with our cloud based service. They spent hours making sure we were up and running when our doors opened for business.
SOLUTION
How did you select this vendor and what were the deciding factors?
Recommendation/word of mouth. Customer service was a key factor.
Describe the project in detail and walk through their service package.
Exigent worked tirelessly to set up our IT infrastructure and made sure that it was ready on time for when we opened the doors to our new office in NJ in September 2020. From installing every file from our old firm to our new firm, purchasing everything from computers to network equipment. Once we were ready to open our NY office they copied the same model and made sure our NY office was set up as well.
We use Exigent to manage our IT needs. More recently we did a renovation and needed to move the IT rack from one location to another. This was a large project since all of the wiring and cables need to be rerouted through the ceiling and from the floor below us. The project has been completed. Exigent worked to make sure that our attorneys and office staff only had one day of remote work. They worked after hours, weekends, and quietly while we were in the office.
How many resources from the vendor's team worked with you, and what were their positions?
Exigent is available to us for what seems like "on call" I have never worked with a company that is so available at any time to help. I can send a support ticket and within the hour my issue is solved. If it can't be solved remotely, within an hour someone is walking through our door. I can't say enough good things about the service we receive from Exigent. 5 stars for sure.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Exigent recently did a project for us due to a renovation we were having done in the NJ office. We needed to move the IT rack from one location to another. This was a large project since all of the wiring and cables need to be rerouted through the ceiling and from the floor below us. We had many delays on our end with our renovation and Exigent was accommodating every step of the way, rescheduling their date to start about 4x.
There was no downtime, only one day that we worked remotely so that they could complete the last stage of the work. However, they worked evenings, weekends, and quietly while we worked in the office rerouting the cables so that everything was in place and ready for the actual move of the rack.
How effective was the workflow between your team and theirs?
During the move we were in constant contact with Exigent’s team. Calls, in person meetings, zoom, etc. Exigent has always been responsive to our request/issues. I know that within an hour (or less) I will receive help for any issue we are having and they are constantly working behind the scenes monitoring our cloud and call whenever they see something that looks to be an issue.
What did you find most impressive or unique about this company?
Having a managed service provider is more cost effective than having a full time IT specialist in the office. Actually, Exigent’s services are like having a fulltime IT employee.
Are there any areas for improvement or something they could have done differently?
I have no suggestions for improvement. We could not ask for better service.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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Verified means Clutch independently confirmed Exigent Technologies is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 9 verified client reviews averaging 4.9 stars.
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