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Framework IT

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IT Support, Strategy & Security for Chicago SMBs

Empower growth by creating measurable and predictable IT outcomes.

Framework IT is a managed IT services provider specializing in support, strategy, and security for companies who want to form an agile IT environment. Using our data-driven methodology, The Business Optimization Framework, we build you a strategy tailored to your unique needs to improve productivity and incentivize proficient IT operations.

  • Min project size
    $1,000+
  • Hourly rate
    $150 - $199 / hr
  • Employees
    10 - 49
  • Locations
    Chicago, IL
  • Year founded
    Founded 2008
  • Languages
  • Timezones

1 Language that we service

  • English

4 Timezones that we service

CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)

1 Locations

  • Chicago , IL

Service Lines
IT Managed Services
50%
Cybersecurity
20%
Cloud Consulting & SI
10%
IT Strategy Consulting
10%
Unified Communications Consulting & SI
10%
Select Focus Area
Cloud Computing Focus
Azure Cloud Consulting & Implementation
70%
AWS Cloud Consulting & Implementation
20%
Google Cloud
10%
AWS Consulting Services
AWS Migrations
60%
AWS Managed Cloud
20%
AWS DevOps
10%
AWS Security
10%
Azure Consulting Services
Azure Migrations
40%
Azure Management & Governance
30%
Azure Security
30%
Cybersecurity focus
Application Security
10%
Breach Detection & Incident Response
10%
Cloud Security
10%
Cybersecurity Consulting
10%
Dark Web Monitoring
10%
Identity & Access Management
10%
Managed SIEM Services
10%
Network Security
10%
Threat Intelligence Services
10%
Vulnerability Management
10%
Cybersecurity Technologies
Auth0
15%
JumpCloud
15%
LogMeIn
15%
Okta
15%
OneLogin
15%
SecureAuth
15%
ForgeRock
10%
Digital and IT Strategy Consulting Focus
Virtual CIO Services
20%
Data Privacy Consulting
10%
Digital Transformation
10%
IT Assessment
10%
IT Consolidation
10%
IT Governance
10%
IT Operations Management Consulting
10%
IT Service Management Consulting
10%
Mobility Strategy
10%
IT Managed Services Focus
Help desk
35%
Network
35%
Managed Hosting Services
25%
Other IT managed services
5%
Unified Communications
Microsoft 365 Consulting & Implementation
35%
Other messaging & collaboration
35%
Microsoft Teams Consulting & Implementation
30%
Industries
Medical
20%
Advertising & marketing
15%
Legal
12%
Real estate
12%
Government
10%
Non-profit
10%
Information technology
7%
Legal Cannabis
7%
Manufacturing
7%
Clients
Midmarket ($10M - $1B)
100%

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate $150 - $199 /hr
Rating for cost 4.9 /5

What Clients Have Said

Framework IT offers competitive pricing and good value for cost, with investments ranging from $20,000 to $1,000,000 depending on project scope and client size. Clients appreciate their responsiveness and proactive service, indicating a strong return on investment.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 23 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Framework IT Review Insights

Overall Review Rating

4.8
  • Quality 4.9
  • Schedule 4.8
  • Cost 4.9
  • Willing to Refer 4.9

Top Mentions

Review Highlights

  • Strong Project Management

    Framework IT is noted for their strong project management skills. They deliver projects on time, maintain open communication, and are proactive in solving potential issues, ensuring seamless project execution.

  • Effective Problem Solving

    Framework IT is recognized for their ability to address complex IT challenges. They provide strategic IT guidance, implementing solutions that enhance security, reduce downtime, and improve system performance.

  • Proactive IT Strategy

    Framework IT is proactive in developing IT strategies that align with client business goals. They are recognized for their strategic planning and ability to anticipate and mitigate potential IT risks.

  • Positive Long-term Relationships

    Many clients have maintained long-term relationships with Framework IT, citing their consistent service quality and ability to foster a collaborative partnership as key reasons for ongoing engagements.

  • Exceptional Customer Service

    Clients commend Framework IT for their responsive and personable service. They maintain strong communication channels, ensuring issues are addressed promptly and effectively, contributing to high user satisfaction.

  • Room for Improvement in Ticketing System

    While Framework IT's communication is generally praised, some clients suggest improvements in their ticketing system to enhance efficiency and user experience.

Framework IT Reviews

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Managed IT Services & Training for Venture Capital Firm

  • CRM Consulting and SI Call Center Services Cloud Consulting & SI Cybersecurity IT Managed Services IT Staff Augmentation IT Strategy Consulting Unified Communications Consulting & SI
  • Less than $10,000
  • July 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"We thoroughly enjoy working with Framework IT!"

Apr 11, 2023
Head of Ops & Executive Assistant, Venture Capital Firm
Vicky Lu
Verified
  • Financial services
  • Paris, France
  • 1-10 Employees
  • Online Review
  • Verified

Framework IT provides managed IT services for a venture capital firm. The team has updated all user accounts, calendars, and logins for various programs. They've also trained the client on using a new system. 

Managed IT Services for Law Professionalism Organization

  • IT Managed Services IT Strategy Consulting
  • Less than $10,000
  • Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They are incredibly proactive with solutions for our team."

Mar 3, 2023
Office Manager & Executive Assistant, Law Organization
Chelsea Woodmansee
Verified
  • Government
  • Chicago, Illinois
  • 1-10 Employees
  • Online Review
  • Verified

Framework IT provides IT consulting and management services for a law organization. The team provides recommendations on the client's IT system and offers remote monitoring, security tools, and EDR solutions.

Managed Phone Services for Real Estate Company

  • IT Managed Services
  • Help desk Telecom
  • Less than $10,000
  • Dec. 2011 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

“If something’s not working, we call them, and it gets fixed. It’s that simple.”

May 8, 2018
IT Director, Sterling Bay
Anonymous
Verified
  • Real estate
  • Chicago, Illinois
  • 51-200 Employees
  • Phone Interview
  • Verified

Framework Communications operate a managed help desk service for phone systems, providing a managed IP and addressing issues that arise within the company. 

Showing 1-3 of 3 Reviews

Our Story

Founded in 2008, Framework IT exists to put people at the forefront of technology. We're a ~50-person, 100% U.S.-based team in Chicago—majority engineers—serving as a strategic extension of our partners' teams across IT Support, Strategy, and Security. We believe technology should be simplified, not complicated. Our consultative approach, backed by 15+ years of operational data, delivers predictable outcomes for growing organizations with 10–100 employees. We're partners, not vendors.

What Sets Us Apart

Strategic Partner, Not a Vendor

We use the word "partner" intentionally. Every relationship is consultative, we align technology decisions with business outcomes, not just fix what's broken. Our Business Optimization Framework gives partners a clear, measurable roadmap for IT maturity.

100% U.S.-Based Engineering Team in Chicago

Our ~50-person team is majority engineers, all living in the Chicagoland area. That means fast onsite response, deep familiarity with the local business landscape, and no offshore handoffs.

15+ Years of Operational Data Driving Results

Our methodology isn't theoretical. Over 15 years of operational data validates that best-practice alignment produces approximately 30% fewer disruptions. We bring that evidence-based approach to every engagement.

Quick Facts

28 Verified Clutch Clients

18 years in business

Tools and Technology

Microsoft Teams
OneDrive
SharePoint
Box
Zoom
Zapier
Duo Security
Microsoft Outlook
Google Workspace
Azure
VMware

Commonly Asked Questions

Framework IT builds client collaboration around a dedicated, stable account team that stays with you over time, developing deep institutional knowledge of your business and technology environment. Each client is assigned a virtual Chief Information Officer (vCIO) who serves as your strategic technology partner, a Service Manager who advocates for service quality and handles escalations, a Help Desk Team or Pod providing consistent day-to-day technical support, a Client Lead Engineer (CLE) who acts as the internal technical expert on your environment, and a Proactive Infrastructure Engineer (PIE) responsible for scheduled maintenance. This is not a rotating cast of strangers but a cohesive group accountable to your outcomes. Collaboration happens through a structured communication cadence. Your vCIO conducts Strategic Business Reviews at minimum twice per year, covering technology roadmaps, budget planning, and project priorities. Your Service Manager holds monthly check-ins focused on service delivery quality. An Annual Partnership Review rounds out the formal touchpoints, with ad-hoc calls and project meetings filling gaps as needed. Direct communication channels are established through email, Microsoft Teams, and phone between your team and your Framework IT account team for rapid coordination. Visibility is maintained through monthly Executive Management Reports containing 15 to 20 KPIs, Lifecycle Insights reports, cybersecurity threat reports, and real-time service tracking via the client portal. Framework IT measures satisfaction through CSAT surveys after every closed ticket, annual NPS surveys, and qualitative feedback gathered during vCIO meetings and project debriefs. When feedback surfaces a concern, the team acknowledges it promptly, investigates thoroughly, responds with a clear action plan, and follows up to confirm resolution. Importantly, vCIOs receive no sales commissions, so their guidance remains unbiased and focused entirely on your interests.

Many IT companies offer generic answers to this question and don't provide any meaningful or accountable guarantees. Framework IT stands out with a combination of our distinctive pricing model and unwavering commitment to mutually-beneficial partnerships, as evidenced by our 11 Partnership Guarantees. Other IT providers offer win-lose partnerships: they either don't tell you how to improve your technology and continue to profit off your pain, or they suggest improvements, you pay to implement them, and then you're still paying the IT provider the same amount for service, if not more. We are proud to cultivate proactive, win-win partnerships. We do this with our innovative pricing model: the Business Optimization Framework. We reward business leaders who adopt technology that is proven to make everyone's lives easier. Our data-driven IT best practices create an average of 30% fewer IT issues, and when issues arise, they're faster and easier to resolve. That's more time for your team to focus on what really matters: their jobs. That's why we decrease your monthly pricing as you align with these IT best practices. It's similar to an insurance company rewarding positive behavior with a "Safe Driver Discount." By implementing these IT best practices, you eliminate cybersecurity risks and establish a more standardized and scalable technology environment. We're so confident in this process that we guarantee it in writing. Our IT Issue Reduction Guarantee commits that clients who fully align with the Business Optimization Framework will experience fewer reactive IT issues, measured by comparing ticket volume before and after alignment. Most IT providers talk about reducing your problems. We're one of the few willing to put that promise on paper.

Many managed services providers claim to offer strategic consulting, but often this means making ad-hoc suggestions or holding meetings focused on selling you products you don't need. Rarely do they have an actual engineer take a comprehensive strategic approach, develop detailed plans, and assist with budgeting. At Framework IT, you have your dedicated virtual Chief Information Officer (vCIO), an engineer with 10+ years of expertise. Your vCIO delivers formal strategic planning meetings and budgeting assistance as part of the Managed IT Services. These happen at least once per quarter at no additional cost. The vCIO's key responsibility is to assist your IT and executive leadership team with technology planning, lifecycle management, and budgeting. Our vCIOs use specific software that integrates data from various Framework IT systems (Lifecycle Insights). This provides you with a comprehensive and easy-to-understand report that guides your technology planning and budgeting efforts.

Many managed services providers only include anti-virus/anti-malware software in their managed services plans. Framework IT understands that this is insufficient to protect our clients from threats and to ensure compliance with their insurance policies. Therefore, Framework IT includes comprehensive cybersecurity defenses for all clients as part of the standard managed services plan. This approach reduces risk, avoids surprise expenses, and provides you with peace of mind. Our cybersecurity stack includes: • Remote Monitoring and Management (RMM): Automates proactive maintenance, updates, and security patches. Monitors performance and triggers automated alerts. • Endpoint Detection and Response (EDR): Advanced threat detection and response on every endpoint, increasingly required by cyber insurance companies. • Managed Detection and Response (MDR): Contextually aware breach detection with expert management from our 24/7 Security Operations Center. • Cloud Response: Extends MDR into Microsoft 365 or Google Workspace for continuous cloud monitoring. • Identity Response for Azure: Protects Azure Single Sign-On logins, ensuring only authorized users access critical resources. • Managed Application Control: Prevents the download of risky applications, reducing the threat landscape on Windows devices. • Dark Web Monitoring: Identifies exposed domains or credentials, providing early detection of potential breaches. • SIEM Logging: Provides logging that meets most insurance requirements, ensuring comprehensive monitoring and compliance. • Automated Vulnerability Scans: Increases visibility into potential vulnerabilities within the environment. • Advanced Email Security: Protects your inbox from spam and phishing by scanning all emails, links, and attachments. • Security Awareness Training and Mock Phishing: Trains your employees to recognize and avoid threats via KnowBe4. • Multi-Factor Authentication (MFA): Enforced for all Microsoft 365 or Google Workspace accounts.

Artificial intelligence is transforming how businesses operate, and the pace of change is accelerating. Many business leaders are asking important questions: How do we adopt AI responsibly? What policies should we have in place? Where can AI actually make a difference in our organization? Most IT providers are not equipped to help you answer these questions. Framework IT is. Our Responsible AI Guarantee is built into every standard managed services engagement. We commit to guiding your team through the responsible, secure, and human-first use of AI. This includes: • Proactive guidance on Responsible AI policies that support your organization's goals while promoting safe, secure use of AI solutions • Exploration of opportunities to use Large Language Models (LLMs/GenAI), Custom GPTs, and Agentic AI to drive efficiency and real productivity impact • We guarantee we will help you identify at least one real-world AI use case for your business Our role is to help you think critically and constructively about AI, from policy to potential, so that when you're ready to implement, you do so with confidence, clarity, and a partner that can help drive execution. For organizations ready to go further, Framework IT also offers dedicated AI consulting and implementation services to help you put these ideas into production.

Premier Verified means Clutch independently confirmed Framework IT is a legally registered business,
financially sound (Creditsafe: Low Risk), and backed by 28 verified client reviews averaging 4.8 stars.

Learn More
Verified Client Reviews
28
Overall Review Rating
4.8
Source
Clutch
Last Updated
April 16, 2026

Business Entity

Business Entity Name Framework IT, LLC
Source Illinois Secretary of State
Jurisdiction of Formation Illinois
Date of Formation December 27, 2008
Status Active
Last Updated June 30, 2021
ID 08365814

Credit Report Results

International Credit Risk Assessment Low Risk
Source Creditsafe
Last Updated June 30, 2021
Learn More About The Clutch Verification Process

Locations (1)

700 North Sacramento Boulevard Chicago, IL, United States 60612

41 - 49

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