M6iT

BACKGROUND

Introduce your business and what you do there.

I'm the CIO of a call center company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

We hired them because we needed local support in the New York subsidiary.

SOLUTION

What was the scope of their involvement?

M6iT manages our IT services both onsite and offsite. They purchase our hardware and install it for us, and sometimes they do setup for us. We've also asked them to find good suppliers in cybersecurity.

What is the team composition?

I work with their CIO and an account manager from their team.

How did you come to work with M6iT?

They were already working with us when I took my current position and decided to keep the partnership with them.

How much have you invested in them?

So far, we invest $50,000–$70,000 with them every year.

What is the status of this engagement?

We started working together in January 2014, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They're a key partner in our IT migration, and their help has also been key for our needs with our telecom company.

How did M6iT perform from a project management standpoint?

They are very responsive; we aren't in the same time zone, but when I call them, they call me back within two hours. Also, if there is an issue locally onsite, they can work on it remotely or send a technician onsite quickly.

Regarding tools, we communicate through email, Microsoft Teams, or phone calls, depending on the situation.  

What did you find most impressive about them?

They have good knowledge of IT and good ideas when it comes to saving money.

Are there any areas they could improve?

I don't think there's anything they can improve on — this feels like a real partnership, and they're here when I need something.

Do you have any advice for potential customers?

Trust them; their team knows what they're doing and do what they say they will, which is important.

BACKGROUND

Introduce your business and what you do there.

Wunderkind is a company that currently has 750 employees spread across three offices. Most of our people are working remotely in the US and in Europe. We’re an Agency that uses its own software to service customers within the e-commerce and publishing industries. I’m one of the co-founders and I have been with the company for almost 11 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

We recently had to let go of a lot of people because of COVID-19, so our IT department is now only down to two people. The shift towards working remotely also presented a big challenge. With more of our customers moving towards e-commerce, however, our company slowly began to regain footing. We turned to M6iT to help us cope with the shift.

SOLUTION

What was the scope of their involvement?

M6iT is helping us with three main things:

1. IT support - they are in charge of resolving tickets that our remote staff creates when they encounter issues or need access to certain servers or devices.
2. Automation - M6iT helps us leverage cloud technology to automate the onboarding procedure. They also structure a system where all of the people from our company could access cloud-based software and tools such as G Suite.
3. Provision of work units - the third thing their team helps us with is the process of issuing laptops and equipment to new hires and employees. They make sure that the units are working properly prior to being shipped out to the user. The installation of antivirus software and different office tools are also part of their responsibilities. 

Apart from those, the M6iT team also helps us with vendor management. This entails getting better prices for software, negotiating discounts for bulk purchases, and liquidating old equipment. We’ve recently asked for their assistance in setting up a new WiFi network in our newest office as well. 

There is at least one M6iT employee working in our office every day, training our internal team and helping with the interview process. They also offer remote support services from their own offices.

What is the team composition?

Our main point of contact from M6iT is Jacob (Managed Services Specialist). The number of people we work with depends on the volume of tickets that we receive and how many new hires we have in one wave. On average, however, there are about five members who help on-site and three who support us remotely.

How did you come to work with M6iT?

M6iT was referred to me. I chose to work with them because their mindset aligned with what I wanted to do in our company.  They were also very well priced compared to other vendors. 

How much have you invested with them?

Having spent $50,000 a month for a whole year, we come to a total of $600,000.

What is the status of this engagement?

We started working with them in September 2020 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re highly satisfied with the support that M6iT provides us. We’re able to resolve tickets at a good pace. Our post-ticket-resolution survey reveals that they’re doing well so far. I have begun recommending them to some companies because their service is so good. 

How did M6iT perform from a project management standpoint?

We use Atlassian and Jira’s service desk and communicate via email or phone. Jacob is always very quick to respond and follow up. He represents our company well when negotiating with external lenders, and it’s as if he is really a part of our organization. 

What did you find most impressive about them?

The best part about working with M6iT is that they genuinely care about their work. They do their best at whatever we hand to them, whether it be an unresolved ticket or a project. The team really likes to do the work themselves even though they’re contractors. 

Are there any areas they could improve?

M6iT could hire more people to keep up with our rapid growth. 

Do you have any advice for potential customers?

My advice is to allow M6iT to do their job. Don’t restrain them to your mindset. Their team will bring in solid expertise and a lot of experience that could help you and your business, so I suggest that you keep your mind open to their ways of doing work.  

BACKGROUND

Introduce your business and what you do there.

I’m the owner of High Tech Security & Communications. We do security systems, and IT work such as infrastructure, wiring, data and voice, and telephone entry systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

They provide IT network support. We do the wiring and security, but sometimes, we need help with port opening, managing switches, Wi-Fi services, and other things.

SOLUTION

What was the scope of their involvement?

The team at M6iT set things up for our office as well as for our customers. We have referred them to a lot of our customers. We provide the security, and they do all types of IT work, such as firewalls, security, Wi-Fi connections, or software.

What is the team composition?

Jacob (Owner) is my main contact.

How did you come to work with M6iT?

I’ve dealt with a lot of IT companies in the past. I came across them during one of my projects.

How much have you invested with them?

We’ve spent over $100,000.

What is the status of this engagement?

Our ongoing engagement with M6iT started in June 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

M6iT is very honest and knowledgeable, which is very important to customers. They don’t waste the customer’s time and get straight to the point. They are there when you need them.

How did M6iT perform from a project management standpoint?

When it comes to project management, they’re excellent in every aspect. They’ve been reliable and responsive whenever I need them. If I call them at 10 at night, they will get on it and take care of the problem.

We mostly communicate through emails and phone calls.

What did you find most impressive about them?

M6iT is always there when we need them. I never have to worry about them not doing what they’re supposed to do; otherwise, I wouldn’t recommend them or take them on customer’s job sites.

Are there any areas they could improve?

For what we need them for, they’ve been excellent.

Do you have any advice for potential customers?

I would highly recommend them. Compared to other companies, they’re reasonably priced. They’re also very knowledgeable and responsible, and you don’t need to worry about a problem not being solved if there are any.