Parried

BACKGROUND

Please describe your company and position.

I am the Office Manager of Texas Appleseed

Describe what your company does in a single sentence.

Texas Appleseed is a nonpartisan nonprofit focused on bringing about policies that are fair, just, and equitable for all Texans.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Parried to accomplish?

• We hired Parried to provide reliable IT support for our organization, maintain and manage our technology systems, troubleshoot day-to-day technical issues, support staff with hardware and software needs, and help ensure our systems remain secure, efficient, and up to date.

SOLUTION

How did you find Parried?

Online Search

Why did you select Parried over others?

• Pricing fit our budget
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Parried provides ongoing IT support and technology management for our organization. Their scope of work includes responding to staff IT requests, troubleshooting hardware and software issues, setting up and configuring computers and other equipment, managing user accounts and system access, and assisting with network and connectivity issues. They also support cybersecurity and system maintenance, software implementation and updates, and technology-related projects as they arise. Key deliverables include timely resolution of IT support tickets, onboarding and offboarding support for employees, computer and equipment setup, account and access management, system monitoring and maintenance, security support, and guidance on technology needs and improvements. Their team also serves as a resource for staff when technical issues or questions arise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most noticeable outcomes have been improved responsiveness to IT issues, reduced downtime for staff, and more efficient resolution of day-to-day technical problems. Parried has also helped streamline employee onboarding and offboarding by ensuring equipment, accounts, and system access are set up or removed appropriately. Overall, their support has helped our staff stay productive and has provided us with a reliable resource for addressing technology and security needs as they arise.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Parried has managed our IT needs effectively and has been responsive when issues arise. Their team communicates well, follows up on requests, and works to resolve problems in a timely manner. They are flexible when priorities change or unexpected IT needs come up, which is important for our organization. Overall, they have been dependable and attentive to our needs, and we appreciate having a team we can reach out to when we need support.

What was your primary form of communication with Parried?

Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most about Parried is their responsiveness and willingness to help. Their team is approachable, knowledgeable, and able to explain technical issues in a way that is easy to understand. They also take the time to understand our organization’s needs and provide practical solutions rather than a one-size-fits-all approach. Having a dependable team that we can reach quickly when an issue comes up has been especially valuable to us.

Are there any areas for improvement or something Parried could have done differently?

Overall, we have had a positive experience with Parried.