Pell Software

BACKGROUND

Introduce your business and what you do there.

I’m the VP of IT for Northstar; we are a demolition and remediation company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pell Software?

We hired Pell Software to help us with our API and to rebuild our ERP system into a new web-based health and safety platform. 

SOLUTION

What was the scope of their involvement?

We initially met with Martin (President) and decided to start with a test case and use one branch of our company. Pell Software was responsible for determining the plan’s scope and the data we needed from the ERP system by running a network mapping exercise. 

The team had a custom software sync tool and wrote custom queries to extract data to push to the new system. After moving over a few more branches, Pell Software created a video and instructions on how to continue the work in-house. If we had any issues, their team was willing to help us solve them. Pell Software used Python for the project.  

What is the team composition?

We worked with Martin and John (Software Engineer). 

How did you come to work with Pell Software?

They were a recommendation from another company that had used Pell Software. 

How much have you invested with them?

We spent between $20,000–$25,000. 

What is the status of this engagement?

We worked together between July–October 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Pell Software was able to complete tasks very quickly, and the work was extremely efficient. Other companies said our goals were impossible, but Pell Software made it happen.

How did Pell Software perform from a project management standpoint?

The team was extremely thorough and documented everything. Pell Software delivered on time and came in under budget. It was easy to contact whoever we needed to talk to, and overall, we have no complaints. We communicated via email and phone calls. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out John; he was amazing to work with and answered all our questions. He accommodated our needs and was creative and efficient with solutions. 

What did you find most impressive about them?

The team was diligent in their work and supportive throughout the engagement. We were impressed with their knowledge and development skills. They’re a top-notch team that we look forward to working with again. 

Are there any areas they could improve?

There’s nothing we think they could have improved upon. Any issue that we ran into was unexpected, and they handled it. 

Do you have any advice for potential customers?

Be upfront with your needs, and if there’s anything you think you might need, tell Pell Software because they know more than you think. The more information they have, the better the engagement will go. Their team knows a lot of systems and technologies and can make something more efficient than you might think is possible. Pell Software is a true partner and will do their best to ensure your success.

BACKGROUND

Please describe your company and your position there.

I'm the Director of IT for GH Phipps Construction Companies headquartered in Denver Colorado. GH Phipps is a long-standing commercial general contractor focusing out efforts in Colorado and Wyoming since 1952. My team and I are responsible for all that is IT for our 5 permanent offices as well as all temporary job sites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pell Software, and what were your goals?

I engaged Pell SW to take over a systems integration development effort with a lot of moving parts from another firm that wasn't going as smoothly as it could. The solutions had been in place for close to a year, and we had a number of required bug fixes and enhancements that were needed in a rather short period of time.

The original development firm wasn't able to meet the timeline so I began reaching out to other Denver-based development companies.

SOLUTION

How did you select this vendor and what were the deciding factors?

I reached out to a total of 3 other development firms here in the Denver area. Over the course of a few weeks, I had held at least 1 video conference with each where a high-level description of the solution and new requirements were discussed.

Out of the 3, Pell SW seemed to grasp the existing systems and requested new functionality very quickly, and quite frankly asked me very on-point and salient questions. It was at that point I decided to go with Pell SW.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Integration is between an on-prem web portal, a 3rd party SaaS system, and our SharePoint 365 environment. We had a number of lingering bugs from a previous release that needed to be addressed, as well as a need to add functionality to better handle compliance as it relates to jobs under NDA and Confidentiality Agreements.

Following the initial meeting, an in-depth walkthrough of the systems was conducted, and requirements were again covered. Pell SW took that information and provided a very comprehensive SOW outlining everything that was discussed, timeline, and costs. SOW was executed and work began within days.

The goal was to have the project completed before the end of July, and I'm happy to say we accomplished that.

How many people from the vendor's team worked with you, and what were their positions?

There were 2 folks from Pell SW. Their President/Founder who was involved in the discovery conversations and crafting the SOW, and a Sr. Software Engineer with whom I worked very closing during the development, testing and release.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We met the project deadline of launching before the end of July, and the release process was the smoothest we've had with this solution (this was our 6th or 7th release since it's inception);

the entire release took about an hour and we had no issues. This new release affords us the ability to automate portions of access control to job information that falls under an NDA and must be restricted, which was 100% manually previously, and error-prone.

Describe their project management style, including communication tools and timeliness.

Communication was fantastic! I was kept informed throughout the development cycle, and as questions came up, answers weren't far behind. We used mostly email, text messaging, and MS Teams/Google Meet.

What did you find most impressive or unique about this company?

I was honestly a bit concerned about them picking up where the previous development firm left off in a timely fashion; I was pleasantly surprised that in just a few days of beginning work, they had already addressed some of the bug fixes.

I've been working with development and IT service providers for close to 30 years, and something I found extremely refreshing about working with Pell SW was the ease at which you could have a conversation. No overly formal BS or red tape got in the way. They were accessible as and when I needed them to be and proactive in giving me updates.

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of at this moment, no.

BACKGROUND

Please describe your company and your position there.

I am the digital market manager at a packaging company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pell Software, and what were your goals?

I recently had an ecommerce site developed in Shopify only to be completely unsatisfied with the service that I received from the hired company. I had worked with Martin for a long time before moving to the new site and when I became aware of Pell Software, I knew i needed to bring them into work on any issues and new developments of our site.

SOLUTION

How did you select this vendor and what were the deciding factors?

I worked with Martin for at least 8 years with a different company and when I was informed that he had started Pell Software, I was excited to be able to reach out and have him work with us again.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For this particular project I need them to come in and learn an entire site and it's programming in order for us to move away from the other company that I was entirely dissatisfied with. We had to have meetings with the other companies to be able to bring pell onboard. With the very low communication for the previous company, Pell Software jumped in and have been able to fix all of the issues we were having with the shopify programming.

How many people from the vendor's team worked with you, and what were their positions?

I mainly work with two people at the company. The President / Software Engineer and another Software Engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After brining in Pell Software we have been able to keep our site running with all of our orders being transferred into our in-house ordering system and tracking information being sent back. Also fixing any freight, discounts and ordering issues that we were having before.

Describe their project management style, including communication tools and timeliness.

I am mainly an email person and they adapted to my style. They are very responsive as I usually hear back that someone has read my email and a timing on when I should hear back with the solution within a couple hours depending on the time of day as we are on a different timezone.

What did you find most impressive or unique about this company?

Pell Software has extensive knowledge in e-commerce development. I have always been impressed with their quick turnaround and solution to every issue that has ever come up.

Are there any areas for improvement or something they could have done differently?

I cannot think of any. I am thankful to have found them. Keeps my mind at peace.

BACKGROUND

Please describe your company and position.

I am the Head of Operations of Ultimate International Inc

Describe what your company does in a single sentence.

Distribution of Pharmaceuticals & Nutraceuticals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pell Software to accomplish?

• Replace existing POS with Custom one
• Secure Accounts Receivable Module
• Plug into Sage300

SOLUTION

How did you find Pell Software?

Online Search

Why did you select Pell Software over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Pell Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Created a custome Point of sale system that integrates with SAGE 300 ERP:

• salesmen access from phone to create orders
• Customize process to fit companys structure
• secure Account Recievable system
• Easy to use and upload documents too. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delievered on time. 
• Usable by our staff.
• No errors when plugging into SAGE 300 ERP.
• All modules working.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They responded via Confluence, email and virtual meetings. 
• The project was managed well with clear directives and no additional costs.
• The response time is best i have seen from a developer company.

What was your primary form of communication with Pell Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Pell Software's flexibility and transparency were impressive—no hidden fees or lies, just honest work.

Are there any areas for improvement or something Pell Software could have done differently?

NONE

BACKGROUND

Please describe your company and your position there.

Chief Revenue Officer at ERS Ventures. We're a vertically integrated beauty & wellness company with various in-house consumer product brands in our portfolio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pell Software, and what were your goals?

We hired Pell Software to help us automate and integrate the various flows of information between our ERP system (Tradegecko) and our 3PL Logistics Partner (DCL Logistics)

SOLUTION

How did you select Pell Software and what were the deciding factors?

We found Pell Software online, based on the reviews and portfolio decided to pursue this partnership with them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and scoped the entire project plan along with timelines and executed it diligently

How many people from the vendor's team worked with you, and what were their positions?

2 people, both senior developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was successful, the integration works flawlessly and the customer support from Pell's team has been excellent.

Describe their project management style, including communication tools and timelines.

They have a very organized timeline as well as communication.

What did you find most impressive or unique about this company?

Highly efficient, not requiring much work or asset allocation from our own team, they quickly developed an understanding of the scope and bigger picture of the integration and handled it well.

Are there any areas for improvement or something they could have done differently?

Can't think of any at this time