Rootstack

BACKGROUND

Please describe your company and position.

I am the Technical Lead 

Describe what your company does in a single sentence.

We represent technology brands in Latin America for the sale of their products through digital and physical channels

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rootstack to accomplish?

• Development of innovative software
• Digital product management
• Maintenance of digital systems

SOLUTION

How did you find Rootstack?

Referral

Why did you select Rootstack over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Rootstack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Setting up a product management system, enriching the information, and sending it through integrations with various sales channels. Additionally, creating integration components for the different management systems

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We implemented a product management system, improving the company's processes by centralizing catalog information in a central system. We conducted data enrichment processes from various sources, reducing manual tasks performed by business users. Regarding team management, we have improved both delivery times and the quality of our work

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team's work is conducted using the SCRUM framework. Nowadays, the team is mature enough to handle requirements autonomously and suggest improvements. Deliveries are generally made on time and as planned.

What was your primary form of communication with Rootstack?

Virtual Meeting

What did you find most impressive or unique about this company?

I appreciate the level of communication that exists with all the teammates who interact with me, making it easy to identify and manage needs promptly. There is a clause in the contract that prohibits hiring resources from Rootstack internally within the company. Many times, I have chosen another provider solely because of this condition. 

Are there any areas for improvement or something Rootstack could have done differently?

Also, what we've been improving is the quality of our delivery, ensuring that we conduct sufficient testing to avoid affecting existing workflows with new developments.

BACKGROUND

Please describe your company and your position there.

Construction company, Sales and Marketing Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rootstack, and what were your goals?

We hired Rootstack to develop our e-commerce website project. We wanted our system to be connected with the e-commerce website and we were seeking to gain visibility online.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Rootstack because they were able to build our e-commerce from scratch meeting all of our needs and linking our internar system with the e-commerce website. It was a taylor-made project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Implosa headless ecommerce project that includes consulting services, software design, website software consulting where the main page, form layout, products, products list, shopping cart, checkout process steps, login was implemented, user resgitration, orders and API definition and backend integration flow

How many people from the vendor's team worked with you, and what were their positions?

1 PM, 2 developers, 1 designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are satisfied with the work done by Rootstack. Our requests have been responded to and favorably resolved during project deliveries. Despite the fact that it was a 100% virtual work, communication obstacles were overcome successfully. The project is achieving extraordinary results, increasing the presence on the web and e-commerce with an average amount of +6,800 visits per week.

Describe their project management style, including communication tools and timeliness.

We had meetings to receive the deliveries of the project, sometimes twice a month or on a weekly.

What did you find most impressive or unique about this company?

The versatility to adapt to our requests.

Are there any areas for improvement or something they could have done differently?

Since it is a 100% remote work, from both sides were needed to overcome communication issues.

BACKGROUND

Please describe your company and your position there.

I am the Co-founder at a commercial cleaning services company headquartered in Panama that caters to both private and public enterprises. With 6+ years of experience, we provide expert services with our unique vertical integration system.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rootstack?

We needed to expand our technology teams rapidly and with qualified and senior engineers. We required support to improve our website, our service request system and our internal company operations software, all of which are crucial for our business to run smoothly.

What were your goals for this project?

We wanted to expand and improve our software assets to have a competitive edge in the market. Besides, we needed to work on a tight schedule and Rootstack could provide us with the talent we needed right away.

SOLUTION

How did you select Rootstack?

We had participated in one of their webinars and chose them because they have 10+ years of experience in the industry, work with the latest technologies and methodologies in the market and have an effective hands-on approach to solve any issues that may arise.

Describe the project in detail.

We needed to grow our tech team to tackle diverse projects. We had to revamp our website’s design and performance. We also needed to improve our online service request system and our internal software like our CRM and ERP. All in all, we needed integral assistance with our digital transformation process.

What was the team composition?

We hired 8 software engineers, a Project Manager and a Tech Lead to work together with our in-house tech team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All solutions were delivered successfully. The team exceded our expectations in terms of expertise and human skills. They went the extra mile to fulfill all of our requests and make sure all objectives were met, and we will continue working together.

How effective was the workflow between your team and theirs?

Rootstack works on our same time zone so they were always available to go through with our requests right away. They have excellent communication skills, are very transparent with their work, and are willing to help proactively when problems arise.

What did you find most impressive about this company?

I was amazed by the speed with which they were able to put together the specific tech team we needed. They work with high-performing experts certified in all major technologies who are also focused on making clear communication and continuous support a priority.

Are there any areas for improvement?

There’s always room for minor improvement but they were highly attentive to detail and delivered outstanding quality work.

BACKGROUND

Please describe your company and your position there.

I work as Technological Marketing Coordinator for a financial services firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rootstack?

Development of 2 websites

What were your goals for this project?

Make a page easy to use and use a secure cms that allows us to generate traffic of people on our pages.

SOLUTION

How did you select Rootstack?

By, experience in other projects.

Describe the project in detail.

We have increased the traffic of people towards the web pages, indicative that the SEO work carried out in the web development of the pages. From Rootstack it was exactly what we needed. 

Users have responded favorably to the easy usability and good design of the web pages that make users have an experience that invites them to continue browsing them. 

What was the team composition?

Account officer, web developers and technology marketing coordinator.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We, as those responsible for these self-administrating sites, are satisfied with the innovative, committed and organized team of Rootstack, which not only maintains a solid experience in website development but also as hosting providers and managers of domains and certificates of security.

How effective was the workflow between your team and theirs?

They provide excellent attention and compliance.

What did you find most impressive about this company?

Their capacity for rapid development and the portfolio of companies they have worked for.

Are there any areas for improvement?

For now I don't have any.

BACKGROUND

Please describe your company and position.

I am the Socia of BG PANAMA LAW

Describe what your company does in a single sentence.

Boutique Law Firm offering migration, corporate and bank account services in Panama. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rootstack to accomplish?

• Webpage design.

SOLUTION

How did you find Rootstack?

Referral

Why did you select Rootstack over others?

Referred to me

How many teammates from Rootstack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 Redesign of detailed website sections.

• Website design Detailed sections in a list format
• Custom iconography
• Customized images for use on the website 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meet all milestone ahead of schedule. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire process was smooth and seamless, with great communication throughout; they met all deadlines and fully understood our vision for the new website design.

What was your primary form of communication with Rootstack?

Virtual Meeting

What did you find most impressive or unique about this company?

I was especially impressed by their professionalism and deep expertise in their field.

Are there any areas for improvement or something Rootstack could have done differently?

Everything works perfect for us. 

BACKGROUND

Please describe your company and position.

I am the VP of Innovation of an outsourcing services company.

Describe what your company does in a single sentence.

Provide CX outsourcing services in companies in the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rootstack to accomplish?

• AWS Infraestructure Set Up
• AWS Security Set Up

SOLUTION

How did you find Rootstack?

Referral

Why did you select Rootstack over others?

Trust on Executives

How many teammates from Rootstack were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Setting up the AWS Organziation with all the solutions structured with IaaC with Terraform. 
• Setting up the CI/CD process for updates. 
• Setting up security services within AWS for proper tracking

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

THe infraestructure in AWS is fully working and Rootstack has fully onboarded and dominated the platform. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• It has beeen a long process. Some times things were delivered on time, other it wasnt. But overall good. 

What was your primary form of communication with Rootstack?

Virtual Meeting

What did you find most impressive or unique about this company?

Did not interact much with Rootstack.

Are there any areas for improvement or something Rootstack could have done differently?

Billing 

BACKGROUND

Please describe your company and position.

I am the Technology VP of Tafitech

Describe what your company does in a single sentence.

We are a fintech dedicated to consumer lending.
Through affiliate merchants

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rootstack to accomplish?

• Optimize the development process
• Use Rootsack developers to accelerate our needs
• To improve the quality of service to our businesses and customers

SOLUTION

How did you find Rootstack?

Referral

Why did you select Rootstack over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Rootstack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Develop, on the web and WhatsApp, an origination, credit and collection system. For customers with little financial knowledge, through vendors.
• Our customer profile is people with little or no financial inclusion.
• With rootstack we want to optimize this entire process, in order to reduce costs, and reach about 50,000 customers by 2024 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The number of customers, and the amount of money placed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Development work in agile with scrumm methodology.

What was your primary form of communication with Rootstack?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The excellent programmers who placed us and the work methodology have been impressive

Are there any areas for improvement or something Rootstack could have done differently?

No, everything is within normal

BACKGROUND

Please describe your company and position.

I am the Project Specialist of a banking organization.

Describe what your company does in a single sentence.

We are a banking organization with great recognition within the Panamanian market and that continues to expand year after year thanks to the warmth and treatment of our clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rootstack to accomplish?

• Staff augmentation

SOLUTION

How did you find Rootstack?

Work Together in another project

Why did you select Rootstack over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Rootstack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

People with a high degree of knowledge for the performance of their tasks within the project 

Hard Skill: 

1. Java 
2. RH PAM 
3. APIS 
4. SOAP 
5. Services Orchestation 

Soft Skills: 

1. Acttitude 
2. Empathy 
3. Communication 
4. Persuasion 
5. Resilience

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project Control and Organization task

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sometimes some deliverables were not delivered on time but the commitment and attitude to guarantee reaching the goal was always maintained.

What was your primary form of communication with Rootstack?

In-Person Meeting

What did you find most impressive or unique about this company?

I'm impressed by the quality of the personnel that they have sent to the different projects' teams, since the work has not deteriorated and has been better each time

Are there any areas for improvement or something Rootstack could have done differently?

It can always be improved but at this moment I don't have anything particular to highlight

BACKGROUND

Please describe your company and your position there.

I'm the Technology and development coordinatior

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rootstack?

We needed to upgrade our platform. And now we have a Staff augmentation relationship.

SOLUTION

How did you select this agency and what were the deciding factors?

We decided to hire Rootstack because they got recommended and nearshore partner factor.

Describe the project in detail and walk through the stages of the project.

They provided a managed project services. After that we realized that we needed a Staff Augmentation services for our patforms support. And we decided to continue with Rootstack as a partner.

Describe the recruitment process in detail.

We presented our necesities and they provided us a consultancy to know our needs and find the right solution for us. We felt comfortable with their proposal so we decied to start this long time partnership.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We feel so happy working with them, they all are a good team players and always with the disposition to share their knowledge.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive or unique about this company?

The team player culture and disposition to share their knowledge. The talent they provide to us always exceeds our expectations.

Are there any areas for improvement or something they could have done differently?

N/A