Shinetech Software

BACKGROUND

Please describe your company and position.

I am the Director of Kaiwhakangau

Describe what your company does in a single sentence.

We are a small outdoor apparel and eCommerce business based in New Zealand. Our website is the primary channel for selling our products online and managing customer orders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shinetech Software Inc. to accomplish?

• We initially engaged Shinetech to help us migrate our existing WordPress-based eCommerce platform away from our previous local vendor. Our previous provider controlled all of our infrastructure, source code, and hosting access, which created operational risks and limited our ability to manage the platform independently. We wanted to regain ownership of our website, cloud infrastructure, and technical assets while also reducing ongoing maintenance costs and improving responsiveness.

SOLUTION

How did you find Shinetech Software Inc.?

Referral

Why did you select Shinetech Software Inc. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Shinetech Software Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary scope of work involved migrating our eCommerce website and infrastructure away from our previous vendor into accounts fully owned and controlled by our company. Before the migration, our hosting environment, source code, and infrastructure access were all controlled externally. During the transition process, our previous provider became unresponsive during a website outage, which created an urgent situation for our business. Shinetech reacted quickly and completed an emergency migration to our own AWS environment within just a few hours, successfully restoring website operations and helping us regain full ownership of the platform. After the migration, they also helped optimize several integration and synchronization processes, including inventory and pricing synchronization with another third-party system. These improvements significantly reduced recurring bugs and improved system stability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered several meaningful operational improvements for our business. One of the biggest outcomes was that we regained full ownership and control of our website infrastructure, source code, and cloud accounts, which significantly reduced our dependency on third-party vendors and lowered operational risk. Shinetech also helped stabilize several existing system integrations, reducing recurring synchronization issues and improving the reliability of inventory and pricing updates. In addition, the migration resulted in a noticeable reduction in our ongoing infrastructure and maintenance costs. Before working with Shinetech, our monthly hosting-related expenses with the previous vendor were typically several hundred NZD per month. After the migration to our own AWS environment, those costs were reduced to approximately around 100 NZD per month. During an unexpected outage situation, Shinetech also responded quickly and successfully restored website operations within a short timeframe, which helped minimize disruption to our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Shinetech managed the project efficiently and responded quickly whenever urgent support was needed. During a critical outage situation caused during the migration process, their team reacted immediately and completed the emergency transition work within a few hours, which helped minimize business disruption. Communication was clear throughout the process, and they were flexible in responding to changing requirements and support requests.

What was your primary form of communication with Shinetech Software Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their responsiveness and their practical, business-oriented approach. Instead of simply maintaining the existing setup, they proactively recommended a better infrastructure ownership model that gave us more control, lower operating costs, and reduced dependency on third parties. Their support during the emergency migration situation was especially valuable.

Are there any areas for improvement or something Shinetech Software Inc. could have done differently?

So far, we have been satisfied with the collaboration and support provided by Shinetech.