Solid Digital

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing and sales operations for Pacific Energy Concepts, an energy efficiency solutions provider. We offer energy efficiency services, such as LED lighting upgrades, easy charging systems, advanced control systems, and energy monitoring for commercial and industrial businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital?

We hired them for web development, SEO, and PPC. For the most part, we do our web development in-house; we had just rebuilt our website in Elementor and WordPress, and Solid Digital came on board to help us with our digital growth.

SOLUTION

What was the scope of their involvement?

Solid Digital provides us with a digital growth package. They discuss strategies to build our SEO rankings and work closely with us on keyword research. They've done backend SEO cleanup and tagging on our site's backend. We also plan to work on URL and website structure changes with them regarding SEO. The team provides a monthly digital score to see where we need to improve and create new strategies and tactics to grow our rankings, user numbers, and visibility on the web. 

They also help us build our PPC strategy on Google and Bing and create campaigns, fleshing out our marketing and sales teams. Although we do most of our creative work in-house, Solid Digital helps us with creative writing for the PPC campaigns and serves as a guide and sounding board for our internal team. 

Additionally, we've leaned on them to develop a calculator widget using JavaScript and PHP. They'll upload the tool to our site. 

What is the team composition?

We work with Rachel (Senior Project Manager). Marla (Digital Marketing Strategist) works on SEO and PPC, Jesse (CEO) has provided ideas, and another teammate has done a lot of backend  SEO cleanup. 

How did you come to work with Solid Digital?

I know Solid Digital's director of production through a leadership group.

How much have you invested with them?

By the end of 2022, we'll have spent about $40,000. 

What is the status of this engagement?

We started working with them around April 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we're trying to build our digital growth, we haven't set a KPI yet. Solid Digital gives us a digital growth number based on the content we're building, which considers things like traffic volume. Next year, we'll make target KPIs once we know Solid Digital's impact. 

How did Solid Digital perform from a project management standpoint?

They're great at project management and very communicative, upfront, and transparent. As a result, we understand what we're paying for and get it. We use Basecamp for project management and Zoom and email for communication. Overall, they're a great team to work with. 

What did you find most impressive about them?

Solid Digital is very transparent and knows what they're doing. They're a great partner; the team has really learned and understands our business and goals. As a result, they're thoughtful in their recommendations and ideations. They're a nice plug-in for our team, and we can rely on them. 

Are there any areas they could improve?

There's nothing they need to improve; they're doing a pretty good job. 

Do you have any advice for potential customers?

Give them as much background about your business as possible. Additionally, provide a framework and context about what you're trying to achieve. Let Solid Digital know what you're working on outside their purview so that they understand your priorities. They'll consider all that information and help build a strong partnership.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing and brand manager for a global transportation and logistics company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital?

We wanted someone to design and develop a new website for us, as our previous site was about eight years old.

SOLUTION

What was the scope of their involvement?

Since our old site’s platform was outdated, they built the new WordPress site from scratch. The nature of our business doesn’t lend itself towards any online sales, so the main goal for the project was to attract potential customers to our service offerings and set ourselves apart from our competitors. We also wanted to increase our digital functionalities, mainly being able to collect inquiries and provide quotes electronically. We provided them with the content and images for the site, but they handled all front- and backend development. Having the new site encouraged us to get set up on several social media platforms as well.

What is the team composition?

We worked with at least six to eight people from their team at any given time. They provided us with developers, design experts, SEO professionals, and a project manager.

How did you come to work with Solid Digital?

I found them through an Internet search. Their team seemed to be a good size, not too big or too small. We also like that they were based in Chicago, and they were quick in responding to our inquiry. Jesse (Partner & CEO) made the engagement feel warm from our first interaction.

How much have you invested with them?

We spent about $40,000 with them on the site development project.

What is the status of this engagement?

We’ve worked together since April 2020. Since the proposed launch, October 2020, Solid Digital continues to provide us with maintenance and hosting services. We’re hoping to work with them on another project later this year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have exact numbers, but every relevant metric has gone up since our new site launched. Between the updated feel of the site and our expanded online presence due to our new social media pages, site traffic has steadily increased over the past several months. They’ve also taught us how to update and add content to the site, which has been really helpful.

How did Solid Digital perform from a project management standpoint?

Our assigned project manager checked in with us at least once a week. We communicated frequently via Basecamp, keeping the engagement very transparent and accessible. If our project manager couldn’t answer a question, she would find out and get back to us quickly. We also collaborated via G-Suite tools.

What did you find most impressive about them?

Their people make them stand out from the competition. In looking for a partner for this project, we wanted to make sure our company’s ideals, goals, and personality matched up well with the vendor we chose to work with. Their team was very caring and worked to understand why we wanted certain site aspects to be a certain way. They conducted extensive research into what our top competitors were doing as well. The other vendors we looked into working with seemed like they would provide us with a less personal solution.

Are there any areas they could improve?

I can’t think of anything. They worked tirelessly to make our project successful.

Do you have any advice for potential customers?

Talk to them. Their communication skills made a project manager shift during our engagement seamless. They’ll be open, honest, and happy to work with you on any concerns.

BACKGROUND

Please describe your company and your position there.

We provide a clinical collaboration and communication platform for healthcare organizations from large enterprise acute care to ambulatory physician practices to long-term care facilities. I am the Chief Design Officer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Solid Digital, and what were your goals?

We hired Solid Digital (SD) to provide support and guidance for the more technical issues we were having with our website that was in WordPress using Beaver Builder.

SOLUTION

How did you select Solid Digital and what were the deciding factors?

We heard about Solid Digital from an acquaintance so we interviewed them. Jesse, Derek, and Jessica jumped on a call with us and we loved their attitude and knowledge - they understood the needs and got everything that was important to me. Jesse got what was important to talk about. I loved how Derek jumped into the weeds on tools (such as Elementor) and got into details of strategy, etc. on early calls. This is what sold us on them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was basically a support contract with us because we weren't ready to redesign the site yet and they were a bit pricey to do that, so we just hired them to be there when we needed help. We also had some specific needs right away such as fixing backend issues and conflicts with custom code from a previous developer.

How many people from the vendor's team worked with you, and what were their positions?

Here's a rundown of who worked with us. Amber, a great project manager (replaced eventually by Mackenzie). Derek early on as Creative Director for strategy things. Chelsea early on. Jessica set things up and passing us off to Amber. Peter and Michael helped with code things.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They did a very good job in project management (something I see lacking in some of our other vendors who tend to be less expensive and use up fewer hours, but don't list things out well and therefore miss things - gets haphazard). PM was great for the most part. The work was usually what we expected and done well. There were a couple of little things that we had to go back to them on that weren't right, but that was minimal.

Describe their project management style, including communication tools and timelines.

Basecamp was great. Their project management was really top-notch. I always felt we communicated well and the process was good. They hit timelines.

What did you find most impressive or unique about this company?

The knowledge, attitude, and listening skills of Jesse and Derek along with their aesthetic sensibilities and ability to understand what was needed and how to address that is what was most impressive at the start and what sold us on Solid Digital. Amber's project management, professionalism, attitude, and hitting deadlines were unique and impressive as well.

Are there any areas for improvement or something they could have done differently?

Their price was a bit high. They also seemed to really blow through hours too quickly for projects that seemed not to need that much time. We planned on them maintaining the site (which might have been a communication breakdown between us), but we had to ask them to update plugins, etc.

Understandable miscommunication because they thought they were just doing things when we requested things. But, we are used to maintenance from website vendors where as part of $150 or $200 per month, they keep everything updated and give an hour of support, etc.

When we asked them to update plugins, I think it was about 8 hours of work (at $150 per hour). I might be wrong on the details, but something like that. It was surprising and gave insight into how we were burning through hours so quickly. We ended up moving to another vendor with who we have a relationship for other stuff so it made sense and costs less and uses fewer hours to do things like that. So I think it played into our decision some. Though I would definitely consider using Solid Digital again.

Overall, I was happy with them. Also, towards the end of our support hours, I think they had kind of forgotten about us. Amber was getting busy on other things and passed us to Mackenzie who didn't check in much, but we were on support hours, so understandable. Might wanna check-in with customers more often though just to keep that relationship going.

BACKGROUND

Introduce your business and what you do there.

We’re a membership-based nonprofit that focuses on R&D for developing manufacturing technologies. Much like a consortium, we bring together smaller manufacturers, pair them with multi-billion-dollar companies, and help them develop projects that digitize and streamline their manufacturing processes.

I’m a communications and design associate at the organization. I also serve as the main point of contact for managing our relationship with Solid Digital.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital?

We recently went through a heavy rebranding process in 2019. The vendor that was referred to us did it in two parts: first the rebrand and then the website. 

The rebrand went well, however, the website was a little more challenging. We faced missed deadlines that pushed back the launch date twice, and there were a lot of turnovers. They also couldn’t provide the level of security that we required.

Eventually, we turned to Solid Digital to redo our site on WordPress.

SOLUTION

What was the scope of their involvement? 

Solid Digital was tasked with completing our WordPress website, helping to build out our security infrastructure and providing hosting services on AWS. They did a great job adapting our original site considering that they didn’t write the initial code. 

Now, they stay on for general maintenance. If there’s a bug, we just send them a quick message, and they help us figure it out. We’re also open to building out the relationship for future design work and more.

What is the team composition? 

During the coding process, I got to speak to the COO a couple of times, which I thought was pretty impressive. From there, we’ve had a couple of different points of contact. There’s an engagement manager who handles our month-to-month invoicing, a project manager who is the point person for everything, and the director of technology. 

Touching base with the tech director helps us make sure that everything is working smoothly. If there are any high-level questions, they’ll address them.

How did you come to work with Solid Digital?

When it came time to start researching different vendors, we tried to keep it local. I found Solid Digital and scheduled calls with them along with some other vendors. 

In the end, we went with them after speaking to several people on their team. I liked that we weren’t siloed to one spokesperson and were given opportunities to really flesh out what we needed from their services. At the end of each call, our engagement manager would have an action plan to schedule meetings with the COO to get a better feel of their offerings, or I could speak with their developers.

How much have you invested with them?

So far, we’ve paid just under $30,000. They work on a bank of hours, meaning we buy a certain amount of time per month that’s dedicated to servicing the website.

What is the status of this engagement?

We first spoke with them in March 2020, and we’ve hired them full-time as our web developer and hosting service. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It goes back to how personable they are. Before one of our meetings, I’d mentioned to our engagement manager that I’d just gotten engaged, and then out of nowhere, I received a package from Solid Digital congratulating me! It had little trinkets like candles and a board that counted down the days to the wedding.

That gesture was really telling of their service overall. It showed that they were thoughtful, generous, and all-encompassing good listeners.

How did Solid Digital perform from a project management standpoint?

It’s been good, so far. We have standing monthly meetings where we discuss whatever projects are going on at the time. They’re also always available via Basecamp and are pretty responsive, especially when it comes to addressing a bug. If there’s anything urgent, they handle it right away.

One thing that I want to emphasize is their level of expertise. There’s a lot of comfort, at least with me, in knowing that they know what they’re doing. With our last agency, they only supplied the bare minimum. We were often met with an “I don’t know” when we had questions about security bugs. 

But that’s not the case with Solid Digital. No matter the issue, we can bring something to them and not only know that they’ll handle it, but also that they’ll do so in an appropriate amount of time.

What did you find most impressive about them?

As I mentioned before, they’re really good listeners. I remember during all of our meetings before we signed our contract, it was very easy to feel like they knew exactly what we needed and where we were coming from.

The COO was very attentive, as was the rest of his team. They didn’t act like we didn’t know what we needed and instead helped us define our requirements and how they could fit into that. That was really beneficial because it meant that our priorities became their priorities.

Are there any areas they could improve?

The communication between us and their project managers could be improved just a bit. For example, in our first month, we bought 40 hours of bug fixes. They handled it, but about two weeks later, they told us that they went through all 40 hours. If I had a warning that we were nearing the end of our monthly bank, I would’ve probably prioritized things a bit differently.  

We’ve since straightened out that communication, so we’re extremely happy with them.

Do you have any advice for potential customers?

Be honest about what you need with Solid Digital because they’re more than accommodating. If there’s anything that they can’t provide, they’ll tell you. It’s also clear that they just want what’s best for their clients. I don’t feel like just another number because they put in the effort to understand us and our needs.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital?

We brought them on for SEO services and to maintain our website.

SOLUTION

What was the scope of their involvement?

They created landing pages as well as posted content on our website. If something didn’t work on our end, they assisted us with updating the website, pages, and plug-ins. Our platform is on WordPress.

What is the team composition?

We worked with numerous people over the years. As people moved on, they assigned new individuals to us.

How did you come to work with Solid Digital?

We were with another company that merged with Solid Digital.

How much have you invested with them?

We invested about $35,000.

What is the status of this engagement?

Our engagement was from January 2015–April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They completed the landing pages in about a month's timeframe. We worked well together, and they were receptive to feedback.

How did Solid Digital perform from a project management standpoint?

They utilized a project management tool to communicate with us and tell us how soon a task would be done. We always knew the status of the project as well as who was working on what. They really took care of our needs. We communicated through a portal, and our rep would correspond with us.

What did you find most impressive about them?

They were always willing to work with our partners who were very specific about what they wanted. Solid Digital tried to figure out a better way to help us and give us feedback on how certain things may look or fit. Likewise, they were receptive to our feedback and it was always professionally handled. If something wasn’t to our satisfaction, they made sure we were happy with the product.

Are there any areas they could improve?

Part of the reason we’re no longer with them is that we were looking to get more information on updating and possibly revamping our website. Our firm partners weren’t satisfied with the response to our questions directed at Solid Digital. Additionally, there was a lack of knowledge about law firms. We wanted a website that met our vision. Our partners were looking for something different. It wasn’t anything Solid Digital did wrong.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Municipal Marking Distributors (MMD) and Flat Can Recycling. MMD is a construction supply company and we specialize in the paint that marks underground utilities and also the little sticks of wood that land surveyors and excavators pound into the ground for infrastructure development. Flat Can Recycling recycles spray paint.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital, LLC?

We’re a very small group of companies and we knew that we wouldn’t be good at marketing because it's not our area of expertise. We were looking for a marketing company that could teach and guide us on the best way to achieve our marketing goals.

SOLUTION

What was the scope of their involvement?

We brought them on as consultants for both of my companies. They also helped us with design work, direct mail, and SEO. 

We’ve done a lot of paid advertising together. After our first paid advertising project wasn't very successful, we've identified new markets and have made changes. Since then, we've continued to work on paid advertising for niche products.

They thrust me into the world of social media. We’ve written a ton of blogs and things like that. They pushed me into writing blogs and I wrote about the company and the culture that we have here. We put it on our website and on LinkedIn.

What is the team composition?

I got really lucky because the president of Solid Digital, LLC was able to come to my office to meet with me the first time. I felt that was really special. It was also nice, at the time, pre-pandemic, that he could come and see our space, our warehouse, and get a vibe about who we are and what we do.

I also worked with Jessica (Engagement Manager), Marla (Digital Marketing Strategist),  and Diana (Director of Experiences). 

How did you come to work with Solid Digital, LLC?

I was hesitant to work with a marketing agency because they’re often really expensive. I found them through a small business owner, who referred them to me.

We wanted somebody who would be with us for the long haul. We like to create long-lasting relationships and were also looking for a good culture fit. I also wanted to make sure that all of our work was measurable. We would give them the problem and they’d come up with a solution. Solid Digital, LLC proved that they could do that for us. 

How much have you invested with them?

We spent $20,000–$25,000.

What is the status of this engagement?

We started working together in July 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've met several success metrics. Solid Digital, LLC helped portray our brand in a way that matches who we are internally. There are no blurred lines between what we do within the office, our attitude towards each other, and how we represent ourselves to customers, vendors, and the outside world.

When I met with them, our sister company, Flat Can Recycling, was just like a pipedream, but they were able to help us turn it into an actual corporation. That’s huge.

We do get new customers from it and get conversations going. That is a huge success in my mind. It’s opening the door. As a small company, having over 300 views of our blog is big.

Getting the conversation going on social media has been a huge success. They formed a system of how we track of different types of customers and how engaged they are. I’m really not doing them justice; they’ve done so much for us.

How did Solid Digital, LLC perform from a project management standpoint?

Our process involves outlining an action together that covers about a three month time period. Then we each have action steps to ensure it gets done. Overall, the system works very well for us.

They have a dedicated group of people managing the project and they lead a team of people. It’s almost like they made our project the center of everything and they work around that. 

Jessica managed all of our digital growth reporting and she facilitated between my questions and the rest of the group. She kept things moving and organized, but I still had a lot of interaction with the rest of the team. They all have very specific roles, but they’re all informed on what's going on, which is really amazing. They clearly communicate well internally. 

What did you find most impressive about them?

The quality of everything they do — from how they contact you to the strategy and digital measurements they conduct — is really impressive. Their whole digital growth program, which is how they measure the marketing strategies that they provide, totally sets them apart. I’ve talked to other people and nobody has even heard of it.

The other part of it is they’re such a humble company. They’re so professional but they laugh and joke and roll with the punches. It’s a perfect blend of strategy, intellect, and laughter.

Are there any areas they could improve?

I don’t know their trajectory. I don’t know if they want more small businesses like mine. I don’t know where they’re headed.

Do you have any advice for potential customers?

Sit down and have a conversation with them. I’d think a new customer would need to know the direction they’re heading. They don’t need to know all the details, but they should have an idea about the kind of goals they want to set for their business. Be prepared to talk about that and be open-minded.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO for two companies: a home warranty company and a car warranty company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Solid Digital, LLC?

Our websites were very outdated so we wanted to find a vendor to help us with the design and development of new sites. 

SOLUTION

What was the scope of their involvement?

The team took care of the development, design, and SEM for both sites. They helped us choose what platform to develop our sites on. We went over wireframes and branding with their team at the beginning stages of the project. They helped us refine our image and consulted us on how to manage our digital media presence. 

What is the team composition?

My main point of contact was Jessica (Engagement Manager, Solid Digital, LLC). I also worked with a developer and Derek (Creative Director, Solid Digital, LLC) who worked on the creative aspects of the sites. 

How did you come to work with Solid Digital, LLC? 

I was searching for firms in the Chicago area and Solid Digital, LLC kept popping up because of their great reviews. I met with them and was very impressed by their strategy, abilities, and willingness to work with me. 

How much have you invested with them?

We spent over $20,000 on this project. 

What is the status of this engagement?

We began working together in October 2019 and the sites were launched about two months later, in December. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have any specific metrics to share, but I’m very happy with their work. They add value to every aspect of the project and I enjoyed working with them. We have two wonderful websites with no issues. 

How did Solid Digital, LLC perform from a project management standpoint?

They were always on target with timing and budget. They were also keen to keep me on track and would reach out to make sure they had everything to keep moving forward. 

What did you find most impressive about them? 

Their ability to be agile was impressive. They are unbelievable partners who are smart and strategic. 

Are there any areas they could improve?

No, it was a really good experience. 

Do you have advice for potential customers? 

I highly recommend working with them.

BACKGROUND

Please describe your company and your position there.

OMEGA is a civil engineering firm focused on construction. My role is Senior Communications and Marketing Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Solid Digital, LLC?

We hired Solid Digital to create a new website for our company.

What were your goals for this project?

We wanted our website to rival those of our competitors but also be more creative. The main purpose of our website isn't necessarily to secure future jobs, but more so it's focused on recruiting the best talent. We wanted the website to be easy to use, creative and photo-centric.

SOLUTION

How did you select this vendor?

Solid Digital had the best of everything! Not only is their team great, but their portfolio is incredible, and their professionalism is unmatched. Plus, their price point was right where we wanted to be.

Describe the project and the services they provided in detail.

Created a new website for us Did market research Created two options for us to choose from Meeting coordination Graphic creation Photo editing Copy writing Project Management

What was the team composition?

They had three people we worked with consistently, and a few others who would come in for different things. One designer/developer, one project manager, and one creative director.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our clients and employees really like the website and it's been attracting more recruits!

How was project management arranged and how effective was it?

So well! They arranged weekly meetings to stay on top of tasks and used Google drive and Basecamp which made everything pretty easy to manage.

What did you find most impressive about this company?

Working with the Solid Digital team is an absolute joy. By far the best vendor group I've ever had the pleasure of working with-- which is saying a lot because I have worked with some incredible and creative vendors in the past. Their professionalism combined with their expertise, organization and creativity is unmatched.

Plus-- they're just a fun group to work with! Solid Digital hires the types of people you'd grab a beer with after work after accomplishing all the things. They were exactly what we were looking for in a vendor-- experts who are willing to manage the project from start to finish. We didn't have to micromanage them or ask for updates-- they were always on the ball and one step ahead of us. 10/10 would hire again.

Are there any areas for improvement?

Nope.

BACKGROUND

Please describe your company.

MPI Medical is a global leader in PTP, which is prototype to production. We specialize in medical device manufacturing for low-value products. We have engineers in house. Our facility is 66,000 square feet. We do all the tooling and all the design up until full production when it goes to market.

We’re a contract manufacturer specifically for the medical device market. As of last year, we spun off from our company, Spectrum Plastics Group. It’s private equity so we did an official spinoff from them and now we’re a standalone company focused solely on medical. Our niche market is medical device manufacturing with components like bio-injectables. We do DNA testing kits and that sort of thing.

What are your role and responsibilities?

I am the sales and marketing coordinator. I update our website as far as news posts. We have a blog. I get advertisements for us in trade show magazines. I organize trade shows.

OPPORTUNITY / CHALLENGE

What was your goal for working with Solid Interactive?

The purpose of the website was that we needed to rebrand, we needed something fresh to set us apart from Spectrum. We’re a brand new company and we celebrated our one year anniversary in September. 

SOLUTION

Please describe the scope of their work.

The work is completed. We now have a monthly maintenance agreement in case there are any maintenance issues that need to be tackled. They’ll handle that.

What was your process for selecting Solid Interactive with which to work?

We worked with a woman, Dawn Brucali. She is part of the chamber of commerce here in the Valley in Connecticut. We knew she was a highly reputable source and she gave us solid information. She had worked with them previously on another company in Connecticut, Inline Plastics, so she gave us that reference. I’ve worked with Dawn before so I trusted her and that’s how we met Jesse [McCabe, founder and CEO of Solid Interactive] and his team.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

The cost range total was $20,000. The amount of hours differed. I think it was $100 per hour. 

RESULTS & FEEDBACK

What were the results of the project?

The project was quite successful. We had very tight deadlines. We started in mid-February and we finished the entire site in June. They said it could take a year plus, but we had really tight deadlines. We needed to get this website out for our tradeshow that we were exhibiting at in New York City.

We needed to have new branding out there on the Web for our customers to see. I thought their attention to detail and accuracy was really on point. We had weekly scheduled conference calls where I spoke with the project manager, Shuba. I also dealt with Jessica Troop as well, who as another employee, along with Jesse, too, managed the entire project. I especially liked their system called “Atlassian.” It was a JIRA system essentially where I would go and login and I could track their progress visually via seeing what was inputted for the tickets.

It was a backlog of all the work conducted and what progress they were doing. It had visuals as well. It was a concrete way of seeing what they’re doing on their end to see how they develop the site.

Anytime, we had questions or wanted to make simple design changes or copy changes, they were very forward. I know the actual developer who did all the coding, he was great. There were minimal mistakes, if anything. They built this site from the bottom up. It was a custom platform CSS [Cascading Style Sheets], completely brand new design and concept. It was not bought off the shelf from WordPress at all. It was completely custom to what we wanted.  

Do you have any statistics or metrics to track improvement from the project?

No.

Is there anything unique about them that really makes them stand out, compared to other companies?

They are process driven and their team is organized. They collaborate really well together. We had this deadline and they were able to deliver. They are extremely talented. This was a website built from the bottom up. These people know what they’re doing and they succeeded. Their attention to detail, their tenacity, and their overall coding skills from the development side were on point.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

No. I wouldn’t say anything to improve on. Their transparency was huge with this project.