Steamclock Software

BACKGROUND

Introduce your business and what you do there.

I'm the former CEO of GPS Tour Guide Inc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Steamclock Software?

We needed help with custom software design and app development.

SOLUTION

What was the scope of their involvement?

Steamclock Software provided custom software design and app development services. Initially, we had a consultation to develop the project scope and timeline. They introduced us to the individuals who would be involved in the project, and we went through a budgeting and approval process.

During the design phase, Steamclock Software used Figma as our primary tool. They refined a location-based tour-guiding app that we had already developed. They took it to another level by upgrading the UI, introducing more branding, and working on backend tools to create the tours that we were going to sell.

What is the team composition?

We worked with an iOS developer, an Android developer, a producer, and a graphic designer. We also worked with a senior developer who oversaw the entire team.

How did you come to work with Steamclock Software?

We found them through a Google search. We liked the content they presented on their website. That progressed into a first meeting and an introduction and overview of the project we had in mind. We felt their answers were very comprehensive and matched our requirements.

How much have you invested with them?

We spent approximately $2 million CAD.

What is the status of this engagement?

We worked together from January 2017–September 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

By the conclusion of the project, we had over 2 million downloads.

How did Steamclock Software perform from a project management standpoint?

The team's communication was always excellent and very interactive. We used Slack, Zoom, and Asana. We also used GitHub and had a cadence of regular meetings.  They did everything they could to stay within the budget since it was a moving target. 

What did you find most impressive about them?

The quality of the product was excellent, and we were impressed with their holistic approach. They anticipated things that we would've never thought of ourselves. They looked at our total business and tried to optimize it.

Are there any areas they could improve?

At times, I wished the turnaround time was faster. However, they were a busy agency, so I’m not sure they could've done much more about that.

Do you have any advice for potential customers?

Let them show their expertise. Present the problem you’re trying to solve or what you’re trying to create, and allow them to understand that. Instead of trying to share your idea of the best solution, allow them to be creative and collaborative in achieving the most desirable result.