Trellis

BACKGROUND

Please describe your company and position.

I am the Director of Information Systems and Data of Air Lift Company

Describe what your company does in a single sentence.

Create better lives with the design, engineering, and manufacturing of the highest quality Air Lift load support suspensions products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trellis to accomplish?

• Provide expertise and best practices for our CMS implementation
• Lead our project to replace customized system
• Provide resources with knowledge and expertise to create and develop

SOLUTION

How did you find Trellis?

• Online Search
• Referral

Why did you select Trellis over others?

• High ratings
• Referred to me
• Experience with Big Commerce and Contentful

How many teammates from Trellis were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Recommend best practices, configuration and provide expertise and resources in the replatform of our website from customized WordPress to Contentful integrated with Big Commerce. 
• Best practice recommendations 
• Creation and development of designs 
• Development of Contentful CMS with integration to other applications as needed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Live website on new platform

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Met weekly to review project status. Accelerated to daily as we neared the go live. Trellis was very responsive to our needs, changes and accelerated timeline to do everything the could to meet our deadlines

What was your primary form of communication with Trellis?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Trellis team did what it took with overtime and commitment to keep our project on track to meet the deadline

Are there any areas for improvement or something Trellis could have done differently?

Better high level project status/timeline reporting.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of an online auction marketplace.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trellis?

We needed to rebuild our platform and our website.

SOLUTION

What was the scope of their involvement?

We had an existing website, but Trellis rebuilt everything from scratch. They came up with the designs, implemented using React, and did QA testing. Their team also managed the release and is now helping us monitor and maintain the website.

What is the team composition?

We’ve worked with 6–7 folks, but their project manager has been our go-to developer.  

How did you come to work with Trellis?

We searched for agencies on Google and through the Shopify BigCommerce partner program.

How much have you invested with them?

We’ve invested around $250,000.

What is the status of this engagement?

We started working with them in April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any key metrics yet, but the biggest success so far is Trellis completing the development earlier than expected. 

How did Trellis perform from a project management standpoint?

They’re excellent at meeting deadlines and sticking to the budget. We primarily use Slack and Jira.

What did you find most impressive about them?

The Trellis team is super professional, and their project management is excellent. I’ve never had problems with the development. I’ve worked with different agencies, and they are by far the best.

Are there any areas they could improve?

No, I don’t have any constructive feedback. Everything has gone really well.

Do you have any advice for potential customers?

You have to be prepared because their team can only do so much. Be sure to put together a strategy or a plan even before you engage with Trellis.