Voolkia

BACKGROUND

Please describe your company and position.

I am the Applications Manager of Meridional Seguros

Describe what your company does in a single sentence.

Insurance Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voolkia to accomplish?

• Manpower for several IT projects
• Core Change Project - Data Migration Team

SOLUTION

How did you find Voolkia?

Referral

Why did you select Voolkia over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Great team

How many teammates from Voolkia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Staffing, including PMs, FA, Developers

Data Migration in our Core Change project

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Satisfaction with the IT augmented staff + correct data migration to our new core system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At Meridional Seguros, innovation and efficiency are fundamental pillars for offering the best service to our clients. In this constant quest, Voolkia has been a strategic partner in critical projects for our company.

What was your primary form of communication with Voolkia?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Initially, we hired Voolkia to build a team with the specific goal of modernizing and optimizing our web-based quote generators. We needed tools that were not only easy to use, integrated, and efficient, but that would also allow us to reduce time and costs, improve the customer experience, and ultimately increase our sales. Voolkia, which we found through solid references and a rigorous evaluation process where their technical proposal and proactive approach convinced us, proved to be the right choice compared to other options.

Their team of SemiSr .NET Analysts and Programmers, who worked dedicatedly on this project, delivered quote generators that exceeded our expectations. We achieved a reduction in the time and cost of quotes, an improvement in our customer satisfaction and a boost in our insurance sales.

Subsequently, the trust placed in Voolkia was reaffirmed with an even bigger challenge: the complex Core Data Migration project. Our goal was to replace an outdated technology platform that was limiting our growth. This was a large-scale project, involving the migration of a vast amount of data and unique business rules, and required exceptional management. Voolkia was chosen for its proven project management capabilities and deep understanding of our needs. We relied on a team of dedicated Voolkia consultants for this initiative, who stood out for their proactivity and flexibility in the face of the challenges inherent in a project of this magnitude.

Thanks to their agile approach and meticulous planning, the Core Migration project was successfully completed, on time and on budget. The results have been tangible: a substantial improvement in the quality of our data, greater operational efficiency, a significant cost reduction, and, most importantly, an optimized customer experience thanks to modern and scalable platform.

Are there any areas for improvement or something Voolkia could have done differently?

Voolkia's project management is exemplary. Projects were delivered on time, even the most complex ones. Their responsiveness to our needs was outstanding; they were always one step ahead, anticipating problems and proposing effective solutions. What impressed us most about Voolkia was precisely their proactivity and flexibility to adapt to our changing requirements and the complexity of our insurance business. Their commitment is reflected in the more than 49,000 hours of consulting service dedicated to Meridional Seguros since June 2018, with nearly 15,000 hours invested in the crucial Core Change project alone.

We recommend Voolkia without hesitation. They are an invaluable technology partner that is truly committed to the success of their customers.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Arcos Dorados

Describe what your company does in a single sentence.

Retail in food

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voolkia to accomplish?

• Staff augmentation for Arcos Dorados’ Infrastructure & IT to accelerate digital transformation. We provide T-shaped engineers to boost delivery capacity, implement improvements end-to-end, increase reliability and scalability, and support the Infrastructure leader with adaptable, high-impact talent.

SOLUTION

How did you find Voolkia?

• Referral
• Other

Why did you select Voolkia over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Voolkia were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

IT infrastructure assurance. 

High skills SREs and Devops 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

availability infrastructure.

time to resolved incident

Describe their project management. Did they deliver items on time? How did they respond to your needs?

smart and quickly

What was your primary form of communication with Voolkia?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Voolkia team has quickly understood the new necessity and has responded with high value and good time.

Are there any areas for improvement or something Voolkia could have done differently?

Yes, maybe, expand the offer portfolio services more oriented to development.