ChatMap: Mining Human Thought Processes for Customer Service Chatbots via Multi-Agent Collaboration.

Xinyi Jiang Tianyi Hu Yuheng Qin Guoming Wang Zhou Huan Kehan Chen Gang Huang Rongxing Lu Siliang Tang ChatMap: Mining Human Thought Processes for Customer Service Chatbots via Multi-Agent Collaboration. 11927-11947 2025 ACL (Findings) https://doi.org/10.18653/v1/2025.findings-acl.617 https://aclanthology.org/2025.findings-acl.617/ conf/acl/2025f db/conf/acl/acl2025f.html#JiangHQWHCHLT25