Egon Lüftenegger Selver Softic SentiProMo: A Sentiment Analysis-Enabled Social Business Process Modeling Tool. 83-89 2020 Business Process Management Workshops https://doi.org/10.1007/978-3-030-66498-5_7 conf/bpm/2020w db/conf/bpm/bpmw2020.html#LufteneggerS20