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"Why Do Customers Return Products? Using Customer Reviews to Predict ..."
Hao Fei Cheng, Eyal Krikon, Vanessa Murdock (2024)
- Hao Fei Cheng

, Eyal Krikon
, Vanessa Murdock
:
Why Do Customers Return Products? Using Customer Reviews to Predict Product Return Behaviors. CHIIR 2024: 12-22

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