How to model service productivity for data envelopment analysis? a meta-design approach.

Jörg Becker 0001 Daniel Beverungen Dominic Breuker Hanns-Alexander Dietrich Ralf Knackstedt Hans Peter Rauer How to model service productivity for data envelopment analysis? a meta-design approach. 2011 ECIS http://aisel.aisnet.org/ecis2011/111 conf/ecis/2011 db/conf/ecis/ecis2011.html#BeckerBBDKR11 111