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"CRM Excellence at KLM Royal Dutch Airlines."

Name: dblp XML data dump
Creator: Schloss Dagstuhl - Leibniz Center for Informatics
Published: 1993
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: dblp, XML, computer science, scholarly publications, metadata

Stijn Viaene, Bjorn Cumps (2005)

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DOI: 10.17705/1CAIS.01627

access: closed

type: Journal Article

metadata version: 2026-03-24

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Stijn Viaene, Bjorn Cumps:
CRM Excellence at KLM Royal Dutch Airlines. Commun. Assoc. Inf. Syst. 16: 27 (2005)

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