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ENTER 2009: Amsterdam, The Netherlands
- Wolfram Höpken, Ulrike Gretzel

, Rob Law:
Information and Communication Technologies in Tourism, ENTER 2009, Proceedings of the International Conference in Amsterdam, The Netherlands, 2009. Springer 2009, ISBN 978-3-211-93970-3
Online Communities
- Ulrike Gretzel, Hanyoung Go, Kyunghee Lee, Tazim Jamal:

Role of Community Informatics in Heritage Tourism Development. 1-11 - Lorenzo Cantoni

, Stefano Tardini, Alessandro Inversini, Elena Marchiori:
From Paradigmatic to Syntagmatic Communities: A Socio-Semiotic Approach to the Evolution Pattern of Online Travel Communities. 13-24 - Cody Morris Paris:

The Virtualization of Backpacker Culture. 25-35
User Generated Content
- Kyung Hyan Yoo, Ulrike Gretzel

:
Comparison of Deceptive and Truthful Travel Reviews. 37-47 - Kyung Hyan Yoo, Yoonjung Lee, Ulrike Gretzel, Daniel R. Fesenmaier:

Trust in Travel-related Consumer Generated Media. 49-59 - Carmela Bosangit

, Scott McCabe, Sally Hibbert:
What is Told in Travel Blogs? Exploring Travel Blogs for Consumer Narrative Analysis. 61-71 - Norman Au, Dimitrios Buhalis, Rob Law:

Complaints on the Online Environment - The Case of Hong Kong Hotels. 73-85 - Katia Laura Sidali

, Holger Schulze, Achim Spiller:
The Impact of Online Reviews on the Choice of Holiday Accommodations. 87-98 - Christof Hofstaetter, Roman Egger:

The Importance and Use of Weblogs for Backpackers. 99-110
Recommender Systems
- Her-Sen Doong, Hui-Chih Wang, Jian-Guo Fong:

The Effects of Virtual Product Experience on Changing Consumers' First Impression Bias. 111-121 - G. Michael McGrath:

Towards Risk Minimization for Novice Gamblers: A ‘Not So Expert' System. 123-134 - Olawande J. Daramola, Matthew O. Adigun, Charles K. Ayo:

Building an Ontology-Based Framework for Tourism Recommendation Services. 135-147 - Tariq Mahmood, Francesco Ricci, Adriano Venturini:

Learning Adaptive Recommendation Strategies for Online Travel Planning. 149-160
Mobile Technology
- Dimitrios Buhalis, Luca Pistidda:

Wireless Applications in Destinations. 161-171 - Gytis Tumas, Francesco Ricci:

Personalized Mobile City Transport Advisory System. 173-183 - Ander García, María Teresa Linaza, Olatz Arbelaitz

, Pieter Vansteenwegen:
Intelligent Routing System for a Personalised Electronic Tourist Guide. 185-197
Platforms and Tools
- Francesco Bellotti, Riccardo Berta

, Alessandro De Gloria, Ludovica Primavera:
Designing Online Virtual Worlds for Cultural Heritage. 199-209 - Markus Zanker, Matthias Fuchs, Alexander Seebacher, Markus Jessenitschnig, Martin Stromberger:

An Automated Approach for Deriving Semantic Annotations of Tourism Products based on Geospatial Information. 211-221 - Nicola Zeni

, Nadzeya Kiyavitskaya, Serena Barbera, Basar Öztaysi, Luisa Mich
:
RFID-Based Action Tracking for Measuring the Impact of Cultural Events on Tourism. 223-235 - Nicholas Holyoak

, Dean Carson, Doris Schmallegger:
VRUMTM: A Tool for Modelling Travel Patterns of Self-Drive Tourists. 237-247 - María Teresa Linaza, Cristina Sarasua, Yolanda Cobos:

MPEG-7 Compliant Indexation Tool for Multimedia Tourist Content. 249-260 - Anil Bilgihan, Srikanth Beldona, Cihan Cobanoglu

:
The Adoption of Fingerprint Payment Technology Mechanisms at the Customer End. 261-272
Website Optimisation
- Lina Xiong, Cihan Cobanoglu

, Pamela Cummings, Fred DeMicco:
Website Accessibility of U.S. Based Hospitality Websites. 273-284 - ShanShan Qi, Rob Law, Dimitrios Buhalis:

A Study of Chinese and International Online User Perceptions of Hotel Websites' Usefulness. 285-296 - Peter O'Connor

:
Global e-Readiness of Hotel Chain Websites. 297-308 - Rodolfo Baggio, Magda Antonioli Corigliano:

On the Importance of Hyperlinks: A Network Science Approach. 309-318 - Alessandro Inversini, Lorenzo Cantoni

:
Cultural Destination Usability: The Case of Visit Bath. 319-331 - Faiz Anuar, Zheng Xiang, Ulrike Gretzel

:
Effectiveness of eBrochures: An Analysis of Use Patterns. 333-342
Electronic Marketing
- Roberto Daniele, Andrew J. Frew, Kate Varini, Asmik Magakian:

Affiliate Marketing in Travel and Tourism. 343-354 - Wei-Jue Huang

, Byeong Cheol Lee:
Capital City Tourism: Online Destination Image of Washington, DC. 355-367 - Ulrike Bauernfeind, Astrid Dickinger:

E-Mail Service Quality of Profit and Not for Profit Organisations in the Tourism Industry. 369-380
ICT and Tourism Destinations
- Alessandro Inversini, Dimitrios Buhalis:

Information Convergence in the Long Tail: The Case of Tourism Destination Information. 381-392 - Byeong Cheol Lee, Bruce Wicks, Wei-Jue Huang

:
Development of Technology Training for Destination Marketing Organisations. 393-405 - Stefán Helgi Valsson:

The Credibility of Online News: The Case of the Iceland Tourist Guide Association's Website and e-Newsletter. 407-418 - Zheng Xiang, Bing Pan

:
Travel Queries on Cities in the United States: Implications for Search Engine Marketing in Tourism. 419-430
Technology Acceptance
- Matthias Fuchs, Christina Witting, Wolfram Höpken:

E-Business Readiness, Intensity and Impact - An Austrian Hotel Study. 431-442 - Timothy Jung

:
Assessing Low-Cost Carrier eAirline System Success. 443-454 - Berendien Lubbe, Anneli Douglas:

Information and Communication Technologies in Business and Corporate Travel Management: An Overview. 455-466 - Andreas H. Zins:

Deconstructing Travel Decision Making and Information Search Activities. 467-479 - Marianna Sigala:

Destination Management Systems (DMS): A Reality Check in the Greek Tourism Industry. 481-491 - Brigitte Stangl, Anke Schneider

:
Do Emotional Mental Models Before and After an Effective Visitation of a Virtual World Differ? 493-505 - Michael Fux, Thomas Myrach:

Adoption of a Destination-Wide CRM Approach: An Empirical Analysis of the Determinants in the Swiss Hospitality Industry. 507-517

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