Susan Eisenbach Chris Sadler 479-487 2001 conf/icsm/2001 ICSM https://doi.org/10.1109/ICSM.2001.972761 https://doi.ieeecomputersociety.org/10.1109/ICSM.2001.972761 db/conf/icsm/icsm2001.html#EisenbachS01