A data-driven method to predict service level for call centers.

Chenyu Hou Bin Cao 0004 Jing Fan A data-driven method to predict service level for call centers. 1241-1252 2022 16 IET Commun. 10 https://doi.org/10.1049/cmu2.12192 db/journals/iet-com/iet-com16.html#Hou0F22