<?xml version="1.0" encoding="US-ASCII"?>
<dblp>
<article key="journals/jcis/HeTCC16" mdate="2020-04-16">
<author>Wu He</author>
<author>Xin Tian</author>
<author>Yong Chen</author>
<author>Dazhi Chong</author>
<title>Actionable Social Media Competitive Analytics For Understanding Customer Experiences.</title>
<pages>145-155</pages>
<year>2016</year>
<volume>56</volume>
<journal>J. Comput. Inf. Syst.</journal>
<number>2</number>
<ee>https://doi.org/10.1080/08874417.2016.1117377</ee>
<url>db/journals/jcis/jcis56.html#HeTCC16</url>
</article>
</dblp>
