A queueing model for customer rescheduling and no-shows in service systems.

Yue Tang Houyuan Jiang Jingui Xie Zhichao Zheng 0001 A queueing model for customer rescheduling and no-shows in service systems. 821-828 2021 49 Oper. Res. Lett. 6 https://doi.org/10.1016/j.orl.2021.09.002 db/journals/orl/orl49.html#TangJXZ21