If you need assistance or have questions regarding the Google Play Games Level Up
guidelines, exemptions, compliance, or service fees you
can reach out to the Google Play support team.

Depending on whether you have a Google Play Console account, choose one of the
following support options:

## Option 1: Developers with a Google Play Console account

If you already have a Google Play Console developer account,
[submit a support request directly through the Console interface](https://play.google.com/console/help-and-support).
This ensures our support team can securely identify your publisher
account and linked applications.

### Support form request

Include the following information in your support request submission to
help us process your inquiry efficiently:

1. Go to **Help** and click **Create support ticket**.
2. Select **Play Programs** and **Google Play Games Level Up**.
3. Select the package names of the game.
4. Select Request type:
   - General program, eligibility, or billing question
   - I need help meeting a guideline
   - I want to request an exemption from a guideline
5. Your organization name and contact details.
6. A brief description of your platform or technical integration questions.
7. Click **Submit**.

## Option 2: Developers without a Google Play Console account

If you don't have a Google Play Console developer account,
[submit a request using the support form](https://support.google.com/googleplay/android-developer/answer/10357403).