Unable to edit billing information - no response from support

[Wasdalt]

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I was trying to purchase a Copilot subscription, but while entering my billing information, I made a mistake. As a result, access to editing the billing information was locked.

There is no Edit button available to update or correct the billing details. I opened a support ticket explaining the issue, but received no response for several weeks. After that, I opened another ticket, and now it has been over a month with no reply either.

What am I supposed to do in this situation?
How can I update my billing information and complete the Copilot subscription purchase?
Why am I unable to spend my own money on your service?

I would appreciate a clear explanation and a solution as soon as possible.

[MasteraSnackin]

Hey, I've had something similar happen before. Unfortunately once the billing gets into that locked state, there's really nothing you can do from your end - only GitHub support can unlock it.

What probably happened is their fraud detection or some validation check flagged something with your card or address, and when that happens it basically locks the whole billing profile. That's why the Edit button disappeared.

Here's what I'd suggest:

1. Try opening a new support ticket, but this time go through their main billing contact page rather than just the in-product form. Make sure to mention your org name and include screenshots showing the missing Edit button.

2. In your ticket, reference your previous ticket numbers and mention you've been waiting weeks with no response. Ask them to escalate it to "billing engineering" specifically.

3. If you have access to GitHub Sales (or if your org has an account rep), reach out to them too. Sales sometimes has a different escalation path that can get things moving faster.

4. What you want them to do: either remove the billing lock so the Edit button comes back, or completely wipe your broken billing profile so you can start fresh with the Copilot subscription.

5. Once they fix it, try using a different card or double-check your address details before submitting again, just to avoid triggering the same check.

The no-response thing is frustrating but not uncommon unfortunately. Sometimes you need to be a bit persistent with follow-ups. Good luck!