Unable to restore Copilot Pro after failed renewal payment during signup pause

[waleedelsefy]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hi GitHub Community,

My GitHub Copilot Pro subscription was active, but the renewal payment failed because of a payment method issue.

I have already updated my payment method with a valid card, but I can’t restore or reactivate Copilot Pro. The billing page appears to treat the reactivation as a new subscription.

Since new Copilot Pro and Copilot Pro+ sign-ups are temporarily paused, I’m currently unable to subscribe again, even though I was already an existing Copilot Pro user before the failed renewal.

This cancellation was not intentional. It only happened because the renewal payment failed.

Has anyone in the same situation been able to restore Copilot Pro, or received any confirmed solution from GitHub Billing Support?

I would appreciate any guidance or official clarification.

Thank you.

[dr5t]

GitHub temporarily paused new Copilot Pro / Pro+ sign-ups, the system may also be blocking:

• re-subscriptions after cancellation,
• failed-renewal recoveries,
• and any flow that internally counts as “new enrollment.”

Normally, when a renewal payment fails:

1. GitHub retries the payment for a grace period.
2. If payment still fails, the subscription is canceled.
3. After cancellation, reactivation often becomes identical to purchasing a new subscription.

The problem is that the current signup freeze appears to affect even previous subscribers whose plans ended unintentionally due to billing failure.

At the moment, there are only a few possible outcomes:

• GitHub Billing manually restores the subscription internally.
• GitHub reopens public Copilot Pro signups.
• The account remains blocked until the pause ends.

What strengthens your case:

• You were an existing paying subscriber.
• The cancellation was caused by payment failure, not voluntary termination.
• You already updated your payment method.
• You are not trying to create a fresh account or bypass limits.

Realistically, only GitHub Billing Support can fix this because community moderators and normal users cannot override subscription state flags.

You should specifically ask support for:

• “manual restoration of the previous Copilot Pro entitlement”
  instead of:
• “new subscription activation.”

That wording matters because internally those are often different workflows.

Also, if you still have:

• old invoices,
• subscription IDs,
• billing emails,
• or proof of active service before the failed renewal,
  include them in the ticket to help escalation.

At the moment, there is no confirmed public self-service fix for this issue. Multiple users affected during the signup pause are reporting similar behavior where the system incorrectly routes them into the blocked “new signup” flow instead of restoring prior subscriptions.

[ReinsBrain]

I am not able to restore my copilot pro+ subscription. it says payment was rejected but i have plenty of money in the account so is VERY suspicious

[talesvalente]

That is kidding... i was working in my project when i got cancelled due a Billing Issue. Now i can return to Copilot Pro cuz the billing service is cosidering my subscription as a new subscription.