[2026-05-23] Incident Thread

[github-actions[bot]]

❗ An incident has been declared:

Intermittent errors with app installation token authentication

Subscribe to this Discussion for updates on this incident. Please upvote or emoji react instead of commenting +1 on the Discussion to avoid overwhelming the thread. Any account guidance specific to this incident will be shared in thread and on the Incident Status Page.

[github-actions[bot]]

Update

We are seeing an increased rate of authentication failures for app installation tokens, affecting approximately 1% of tokens.  We are continuing to investigate.

[mr-adonisjimenez]

Update

[github-actions[bot]]

Update

We are continuing to investigate an elevated error rate of authentication failures for app installation tokens.  Next update in one hour.

[mr-adonisjimenez]

Update

[github-actions[bot]]

Update

We are seeing signs of mitigation and are continuing to monitor for complete mitigation. 

Next update in one hour.

[github-actions[bot]]

Update

We see significant signs of mitigation and are monitoring for full mitigation.

[github-actions[bot]]

Update

We have identified and are applying additional mitigation and will continue to monitor for complete mitigation.

[mr-adonisjimenez]

Update

[github-actions[bot]]

Update

This is fully mitigated, we will continue to monitor to ensure it does not reoccur.

[mr-adonisjimenez]

Update

[github-actions[bot]]

Incident Resolved

This incident has been resolved.

[mr-adonisjimenez]

Update

[mr-adonisjimenez]

❗ An incident has been declared:

Intermittent errors with app installation token authentication

Subscribe to this Discussion for updates on this incident. Please upvote or emoji react instead of commenting +1 on the Discussion to avoid overwhelming the thread. Any account guidance specific to this incident will be shared in thread and on the Incident Status Page.