GitHub Education Benefits were removed without notice, unable to create a new application because "I am still verified/have an outstanding discount request" (I don't)

[RileyBautista]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Re-verification/Repeat Application

Hi everyone,

Hi,

On April 24th, I received an email from GitHub stating that my GitHub Copilot access was removed didn't really care at the time, however 3 days later I received an email from Termius stating "Unfortunately, we were unable to verify your GitHub Education membership status. It seems your GitHub Student Developer Pack has expired."

After looking further, I have realized that all of my student developer pack benefits were removed (such as GitHub Pro, resulting in the takedown of several websites I hosted for my school on private repos using github pages). I was not given any notice via email or via the GitHub website as to why the benefits were removed, additionally I do not believe it was due to standard expiration as I don't believe I renewed my benefits in April 25. I attempted to renew in April, however it gave me a message that is the same when I attempted to renew today.

Today I re-attempted to renew before posting however i'm given a strange message, see the image below

P.S. I would prefer to have to deal with this in a support ticket but I can't even attempt to make a support ticket because ALL OF THE CATEGORIES THAT WOULD SUIT THIS, CAN'T BE USED TO MAKE A SUPPORT TICKET WITH?

[github-actions[bot]]

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[RileyBautista]

Wowwww thanks, you guys lost my record of all my verification attempts, students in my school were unfairly impacted because they lost access to educational resources cause I didnt even get ANY notice from GitHub that my benefits were removed, ANDDD I CANT EVEN FIX IT BECAUSE YOU HAVE A RECORD OF S O M E T H I N G? BUT DONT EVEN KNOW WHEN/WHAT