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House of Shila is looking for a sharp associate for its boutique hotel, Mona, located in the center of Athens. With an impeccable sense of hospitality and attention to detail, the ideal candidate will undertake hosting duties at our unique residences. We are looking for someone who will be able to appreciate and demonstrate the high craftsmanship, art, and design qualities of our projects, while attending to an eclectic clientele, ensuring all operations are carried through with exceptional manners.

The innovative concept of the property requires multitasking. The suitable candidate is resourceful and has a hands-on approach.

Key responsibilities

• Front-office duties
• Concierge duties
• Ensure constant delivery of excellent guest and customer service.
• Liaise with travel agents and operators.
• Manage the reservations and maintain the in-house reservations systems.
• Manage clientele files.
• Managing the delivery of the guest's breakfast and food orders.
• Supervise and assist the housekeeper.
• Be up to date with the hotel's concepts and art & design items on display.

Essential requirements

• 1+ year(s) experience as a front desk agent
• Experience in reservations
• Strong interpersonal and customer-oriented skills
• Excellent command of both Greek and English language
• Bachelor's degree preferably in Hospitality / Tourism Management
• Knowledge of figures and commercial awareness
• Sales driven
• Attention to detail and adaptability
• Knowledge of Pylon is desirable.

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