About

Hi! I’m Jace Benson, a ServiceNow Developer and web enthusiast based in Robbinsdale, MN. I work on web technologies every day with ambition to learn more about what makes the web work. I love working on new things to me often, lately that’s Ruby and Javascript.

What I Do

Currently, I’m a ServiceNow Architect at Lumen Technologies where I:

• Build proof-of-concept solutions for Field Service Management and Case Service Management
• Create custom interfaces to track required data for Field Technicians

My Journey

I’ve been working with ServiceNow since 2007, starting as a Senior Integration Consultant at Fruition Partners and working my way through various roles at companies like Expedia, FICO, AgilitiHealth, and Delta Air Lines. Throughout this journey, I’ve:

• Led ServiceNow upgrades and implementations
• Created integrations with various platforms and services
• Mentored colleagues and contributed to developer communities
• Built automation solutions that save time and improve efficiency

Community Involvement

I’m passionate about sharing knowledge and contributing to the ServiceNow community:

• ServiceNow MVP: Recognized as both Community and Developer MVP for 2020, 2021, and 2022
• Meetup Organizer: Former organizer of the ServiceNow Minneapolis Meetup from 2016 to 2020
• Content Creator: I maintain several projects and resources for the ServiceNow community

Projects & Side Ventures

When I’m not working on ServiceNow, I create tools and resources to help developers:

• AI in a Box - An alternative AI solution for ServiceNow
• ScribeMonster - A Chrome Extension and Server to help with ServiceNow development
• SNDocs - An unofficial ServiceNow version tracker
• News Jace Pro - A ServiceNow news aggregator
• nullEDGE conference - The conference I wished existed for ServiceNow, now a reality
• All the rest of my projects - A comprehensive list of my tools and utilities

Technical Skills

I work with a variety of technologies including:

• Languages: HTML, CSS, SCSS, JavaScript, TypeScript, XML, Jelly, PHP, SQL, and Ruby on Rails
• Libraries: jQuery, Angular, Prototype, Node.js, React, RedwoodJS, and 11ty
• Platforms: ServiceNow, Mediawiki, Node-red, n8n, Docker, and WordPress
• Web Services: REST, SOAP, and GraphQL

Get in Touch

I’m always interested in connecting with fellow developers and ServiceNow enthusiasts. You can find me on:

• Email: [email protected]
• LinkedIn: linkedin.com/in/jacebenson
• GitHub: github.com/jacebenson
• Mastodon: @[email protected]
• Bluesky: @jace.pro

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