Ace Hardware

Ace Hardware

Member-owned cooperative operating hardware stores

About Ace Hardware

Simplify's Rating
Why Ace Hardware is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Hardware

Consumer Goods

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Augusta, Kansas

Founded

1924

Overview

Company Does Not Provide H1B Sponsorship

Ace Hardware is a retailer-owned cooperative that runs hardware, home improvement, and paint stores. It operates through independent member-owned locations across thousands of stores worldwide, emphasizing local service. The cooperative provides member stores with buying power, marketing support, and a distribution network to compete with larger chains. Revenue comes from product sales to members and service fees; its product lines include brands like Benjamin Moore, Craftsman, Weber, and its own private-labels.

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Simplify's Take

What believers are saying

  • Elevate Ace format boosts pilot sales 11% and profits 5%.
  • Opened 100th new store in 2025, named top franchise.
  • RedVest Media enables targeted online advertising for brands.

What critics are saying

  • Home Depot neighborhood stores erode small-town market share.
  • Amazon same-day delivery reduces in-store DIY foot traffic.
  • Do It Best digital platforms fragment cooperative scale advantages.

What makes Ace Hardware unique

  • Retailer-owned cooperative empowers independent stores with no royalties.
  • Local owners customize products for neighborhood demands.
  • Expansive distribution network ensures remote store access.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Employee Discounts

Mental Health Support

Family Planning Benefits

Company News

Hardware Retailing
Jan 5th, 2026
Ace Hardware Recognized for Customer Service and Top UX Performance

Ace Hardware recognized for Customer Service and top UX performance. Ace Hardware was recently named one of the nation's top brands for customer service, ranking No. 36 overall on the Forbes 2026 Best Customer Service List. This ranking places Ace in the top 2% of more than 3,500 companies evaluated and the highest-ranked hardware and home improvement retailer on the list. "To be recognized by Forbes and, more importantly, by customers themselves, is a powerful validation of what makes Ace different," says Kim Lefko, chief marketing officer at Ace Hardware. "Being helpful isn't just a promise; it's our standard. Our red-vested heroes are trusted neighbors in the communities they serve, and this recognition reflects the pride they take in that role." The annual Forbes list is based entirely on consumer feedback and collects data over a 12-month period from over 158,000 customers. Criteria like personal interaction, speed, services and resolution are all measured. Ace has also been recognized by the Baymard Institute as a 2025 Ecommerce UX Award winner, achieving Top 1% UX performance in the Home & Hardware category for desktop ecommerce experiences. The annual awards honor brands that demonstrate exceptional user experience performance based on research and best-practice implementation. Over 400 major ecommerce sites across 18 industries were evaluated. This is the second time in three years Ace has earned a Baymard Ecommerce UX Award.

Indiana Gazette
Jan 1st, 2026
Upstreet Ace announces it plans to close its downtown Indiana store on Jan. 30

Upstreet Ace announces it plans to close its downtown Indiana store on Jan. 30. * by PATRICK CLOONAN [email protected] * Jan 1, 2026 updated 7 hrs ago. "It will be a real shot in the arm for downtown," Indiana Mayor William B. Simmons said in September 2022 about Upstreet Ace Hardware, which had its soft opening on June 27, 2023, at 631 Philadelphia St. However, in a release issued Wednesday, owners Frank and Hastie Kinter and Manager Matt Jackson announced that Upstreet Ace Hardware was closing, with a tentative final day of business set for Jan. 30. As noted in their release, the principals of the Ace Hardware franchise said their intention was to serve as a local anchor for the downtown Indiana business district. "The decision to close follows a challenging period in which actual sales significantly trailed the initial projections provided by Ace Hardware Corporate," the news release went on. The coup de grace, however, appeared to be the coming of Rural King 2.4 miles away in Indiana Mall, on Aug. 15, 2025. Touting free made-in-house popcorn and products ranging from livestock feed and workwear to home goods and hunting gear, owners of the 11th Pennsylvania location in that chain said it was "cementing Rural King as a convenient one-stop shop for the community." Rural King officials said they were bringing more than 100 new jobs to the location in Indiana Mall - or more than five times the Upstreet Ace payroll. "These financial pressures, compounded by the recent arrival of new competition in the area, Rural King, led to this difficult family decision," the Kinter family said in its news release. Jackson, the Kinters' son-in-law, co-owned the store with his wife, Kaiti, and her parents, in a building whose history as a retail destination included being a one-time Sears location. Upstreet Ace received a neighbor in August, when Luxenberg Jewelers celebrated the opening of a new Philadelphia Street outlet, next door to the hardware store and down the street from where plumbing problems forced it out of its original downtown location. Upstreet Ace opened with a capacity crew of 14, and "everything has gone well," Matt Jackson said. "We sold a couple of grills. We mixed our first couple buckets of paint." It also had a lot going for it, as a dealer for Stihl, German manufacturer of chainsaws and other handheld power equipment, and partners including longtime Philadelphia Street businessman Evan Strittmatter and his mother, Cindy Konkol Strittmatter. "Because we wanted to take care of our clients that have supported us over the years, we were lucky enough to begin a partnership with the new Upstreet Ace Hardware that will be opening soon," the Strittmatters said in May 2023. "Upstreet Ace's goal was to provide the community with a locally-run hardware store and personalized assistance for every customer," the local Ace franchise owners said. "While we are disappointed that we cannot continue as a fixture of downtown Indiana, we are incredibly proud of what we achieved." The owners said in concluding their news release, "Upstreet Ace Hardware achieved the highest customer satisfaction ranking in Ace's Western Pennsylvania District, which comprises 40 stores. "This success is a testament to the hard work of a dedicated team of employees and the support of a loyal customer base."

Bitterroot Health Foundation partners with Evans Ace to benefit local Hospice. The Bitterroot Health Foundation is spreading holiday cheer this season with the support of a long-time community partner, Evans Ace Hardware. Together, they are hosting Christmas-themed photo sessions throughout December to raise funds for Bitterroot Health Hospice, helping ensure compassionate end-of-life care for patients and families across the Bitterroot Valley. Local photographer Katelynn Rose Photography will offer 5-minute sessions for just $25, which includes 2-4 edited digital images. For each session, $10 will be donated directly to Bitterroot Health Hospice in support of its mission. Photo sessions will be held at Evans Ace Hardware in Hamilton on the following dates: Saturday, December 13, Saturday, December 20 and Sunday, December 21. Scan this QR code to reserve a dedicated timeslot for your photo session. Time: 12:00 - 2:00 p.m. each day but participants are encouraged to reserve a dedicated timeslot via the above QR code. Families can enjoy free cookies and hot cocoa while they wait, and each participant will receive $5 off their in-store purchase on the day of their photos. Pets are welcome to join in the Christmas photo fun! Payment can be made in-store, or conveniently via Cash App or Venmo. Evans Ace Hardware, owned by Dave Evans and his family, has a long and heartfelt legacy of supporting the Bitterroot community. Dave Evans, who also serves on the Bitterroot Health Foundation Board, has helped champion countless local initiatives. Over the years, Evans Ace has played an important role in Foundation fundraising efforts, including the Colors of Cancer and many other events that strengthen local healthcare services for families and neighbors throughout the valley. "Evans Ace Hardware has always stepped up for this community," said Jerod Smith, Senior Director of the Bitterroot Health Foundation. "Their commitment to Bitterroot Health Hospice and to local families reflects the true spirit of the holidays. We're grateful for their partnership and excited to offer a fun, festive way for families to capture memories while supporting an important cause."

WV News
Oct 8th, 2025
Ace Hardware Ranks #5 on Franchise Times Top 400 List for Fourth Consecutive Year

Ace Hardware ranks #5 on Franchise Times Top 400 list for fourth consecutive year. * By Ace Hardware Corporation * Oct 8, 2025 * 0 * 2 min to read Hardware Retail Leader Retains Its Top 5 Position Thanks to Continued Store Growth and Strong Performance OAK BROOK, Ill., Oct. 8, 2025 /PRNewswire/ - Ace Hardware, the world's largest hardware cooperative, has earned the #5 ranking on the Franchise Times Top 400 list for the fourth year in a row. The Franchise Times Top 400 is an exclusive annual ranking of the largest U.S.-based franchise systems by global systemwide sales. Ace Hardware once again joins the top five alongside iconic global brands McDonald's, 7-Eleven, KFC, and Burger King, respectively. Ace Hardware's steady performance and consistent growth helped secure its place among the industry's top corporations. In 2024, Ace posted $23.5 billion in retail sales, driven by strong same-store sales and new store development. The cooperative added 230 new stores, bringing its global total to more than 5,900. Over the past five years, Ace has opened more than 1,000 new stores worldwide. "Ace is proud to be recognized once again by Franchise Times as one of the top five franchises, and as the #1 ranked retailer, on this respected list," said Andy Enright, Senior Vice President of Retail Strategy and Operations at Ace Hardware Corporation. "Our continued success is fueled by the strength of our store owners, who are deeply rooted in their communities and committed to delivering helpful service every day." Ace Hardware operates as a retailer-owned cooperative, where independent owners both operate their stores and hold ownership in the cooperative itself. While Ace shares similarities with traditional franchise systems, its structure is unique; store owners are shareholders who benefit from annual profits distributed back to them as a patronage dividend. In 2024, Ace distributed $357 million in patronage dividends, representing a return on equity of nearly 39%. Unlike traditional franchise models, Ace store owners pay no royalty or ongoing franchise fees. For more information about investment opportunities with Ace Hardware, visit www.myace.com. The Franchise Times Top 400 is the most comprehensive ranking of the largest U.S.-based franchise systems by global sales and units. The annual list is the result of extensive research and reporting, offering the most credible and objective analysis in franchising. The rankings, full report, and searchable online database are available at www.franchisetimes.com/top-400-2025. About Ace Hardware Ace Hardware is the largest hardware cooperative in the world, serving more than 8,700 locally owned and operated stores around the globe, while providing the best products, services, and operating methods to more than 5,200 Ace retail stores in the United States. Ace Hardware's family of brands includes Ace Hardware, Emery Jensen Distribution, and independent retailers worldwide. Headquartered in Oak Brook, Ill., Ace operates an expansive network of U.S. distribution centers, along with international capabilities in Ningbo, China, and Cuautitlán Izcalli, Mexico. Since 1924, Ace has been a part of local communities, known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com. View original content to download multimedia:https://www.prnewswire.com/news-releases/ace-hardware-ranks-5-on-franchise-times-top-400-list-for-fourth-consecutive-year-302578079.html SOURCE Ace Hardware Corporation

Affirm
Oct 1st, 2025
Ace Hardware teams up with Affirm to offer flexible payment options for in-store purchases

Ace Hardware teams up with Affirm to offer flexible payment options for in-store purchases. Partnership gives Ace customers more ways to pay with confidence OAK BROOK, Ill.-(BUSINESS WIRE)-Oct. 1, 2025- Ace Hardware, the world's largest hardware cooperative, today announced a new partnership with Affirm (NASDAQ: AFRM), the payment network that empowers consumers and helps merchants drive growth, to provide a pay over time option to customers shopping in-store. With over 5,200 locations, most of them independently owned and operated, Ace now offers Affirm at participating retailers across the U.S., giving consumers a flexible and transparent way to buy now and pay later for their home improvement, lawn, and backyard projects. Paying with Affirm in-store at Ace Hardware is simple. By scanning a QR code at checkout in participating stores, Ace customers go through a quick, real-time eligibility check. Approved consumers will see the payment options available to them for purchases starting at $50. Affirm shows consumers their terms up front with no late fees or hidden charges - ever. "For more than a century, Ace has been proud to help neighbors with the right products, advice and support," said Andy Enright, Senior Vice President, Retail Strategy & Operations at Ace Hardware. "Our partnership with Affirm builds on Ace's Helpful promise, giving customers more flexibility to take on the projects that matter to them - whether it's refreshing a room, enhancing the backyard, or tackling a to-do list." "From essential daily repairs to bigger home upgrades, Ace is where people go for their home improvement needs - and it's a category where flexibility at checkout really matters," said Pat Suh, SVP of Revenue at Affirm. "That's why we're so excited to partner with Ace and give their customers transparent payment options tailored to their needs, right there in-store. By underwriting each transaction in real time, and never charging late or hidden fees, Affirm ensures Ace customers always know what they'll pay." This new offering underscores Ace's commitment to providing helpful service and trusted solutions, extending that support to checkout. Ace Hardware joins over 375,000 Affirm retail partners, including World Market, Williams Sonoma, Pottery Barn, West Elm and more. About Ace Hardware Ace Hardware is the largest hardware cooperative in the world, serving more than 8,700 locally owned and operated stores around the globe, while providing the best products, services, and operating methods to more than 5,200 Ace retail stores in the United States. Ace Hardware's family of brands includes Ace Hardware, Emery Jensen Distribution, and independent retailers worldwide. Headquartered in Oak Brook, Ill., Ace operates an expansive network of U.S. distribution centers, along with international capabilities in Ningbo, China, and Cuautitlán Izcalli, Mexico. Since 1924, Ace has been a part of local communities, known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com. About Affirm Affirm's mission is to deliver honest financial products that improve lives. By building a new kind of payment network - one based on trust, transparency, and putting people first - Affirm empower millions of consumers to spend and save responsibly, and give thousands of businesses the tools to fuel growth. Unlike most credit cards and other pay-over-time options, Affirm never charge any late or hidden fees. Follow Affirm on social media: LinkedIn | Instagram | Facebook | X. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. View source version on businesswire.com: https://www.businesswire.com/news/home/20251001992367/en/ Press Contacts Affirm [email protected] AFRM-PA Ace Hardware [email protected]

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