Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Features

  • Web based: easy to install and use
  • Configurable service levels (SLA's)
  • Tracks all inbound and outbound emails
  • LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
  • Support for over 19 languages (and counting) + much more...

Project Samples

SiT 3.60 Incidents Screen

Project Activity

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Categories

CRM, Project Management, Help Desk

License

GNU General Public License version 2.0 (GPLv2)

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Support Incident Tracker Web Site

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User Reviews

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  • remcom00 Posted 2015-01-02
    Has a bit of a learning curve but lots of features and good documentation.
  • jack1263 Posted 2012-07-07
    Very good project
  • murugamsm Posted 2012-05-16
    Superb...... Interesting. Keep it up. Thanks.
  • solarpanel Posted 2012-03-03
    Interesting project, good for biz.
  • seethalakshmi Posted 2009-08-26
    SiT never ends. It's really replacing the commercial buggy projects in the market. Guys Cheers UP !! :-)
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Additional Project Details

Languages

Afrikaans, Arabic, Brazilian Portuguese, Bulgarian, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Greek, Italian, Japanese, Lithuanian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Slovene, Spanish

Intended Audience

Information Technology

User Interface

Web-based

Programming Language

PHP

Database Environment

MySQL

Related Categories

PHP CRM Software, PHP Project Management Software, PHP Help Desk Software

Registered

2006-02-20
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