+
+

Related Products

  • ISL Light Remote Desktop
    1,496 Ratings
    Visit Website
  • Atera
    3,068 Ratings
    Visit Website
  • Zoho Assist
    1,981 Ratings
    Visit Website
  • Thinfinity Workspace
    14 Ratings
    Visit Website
  • Addigy
    259 Ratings
    Visit Website
  • TruGrid
    73 Ratings
    Visit Website
  • NinjaOne
    3,945 Ratings
    Visit Website
  • ManageEngine OpManager
    1,591 Ratings
    Visit Website
  • ManageEngine Endpoint Central
    2,482 Ratings
    Visit Website
  • ConnectWise Automate
    508 Ratings
    Visit Website

About

Easily and securely connect to your user’s device to access files, manage applications, and troubleshoot issues, no matter where you are. Efficiently manage the daily IT support needs of your users remotely. Get instant remote connectivity to save time, effort, and money. Provide quick and reliable remote support to your users. Integrated in the Business Hub platform and uses the same Avast agent. No need to install new software. Use the Business Hub to quickly connect to your Windows and Mac devices wherever there’s an internet connection. Help your users quickly and efficiently resolve issues in real-time with multiple tools, utilizing a viewer. View audit information to see which admin connected to each device, the session duration, and session notes. Remotely connect to any Windows or Mac device to install new software, troubleshoot issues, switch users, and more. Send log files and receive software updates to troubleshoot and resolve problems quickly and effectively.

About

Request your users to record their issues without downloading anything and Collect Users’ Issues on the fly to Reduce the back-and-forth time in communicating user issues by obtaining all necessary information to recreate and resolve the issues. Like: Issue Reply, Console and network, Transcript, Audio, Events & Pages, User and device info, and Your custom data. Analyze Issues and investigate the Data Automatically analyze the data obtained from the user to gain a deeper understanding of the user issue. Using: User Emotion, User sentiment, Issue summary, Automatic tagging, Manual tagging. Use Record Workflows To Resolve 7X Faster Share the data with internal teams, such as product and R&D, toggle the widget directly on your product, and utilize our native integrations to save time. No download required, Shareable link, Front end Widget and Record manual control

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and anyone searching for a solution to remotely connect to any device

Audience

Customer support, customer operation, customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$499.99 per year
Free Version
Free Trial

Pricing

$0
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Avast
Czech Republic
www.avast.com/en-us/business/console/premium-remote-control#pc

Company Information

Record
Founded: 2022
Israel
torecord.it

Alternatives

Alternatives

AweSun

AweSun

Aweray Remote
Remo

Remo

Pilixo

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Intercom
Zendesk
monday.com

Integrations

Intercom
Zendesk
monday.com
Claim Avast Business Premium Remote Control and update features and information
Claim Avast Business Premium Remote Control and update features and information
Claim Record and update features and information
Claim Record and update features and information