Axence ConnectProAxence
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Related Products
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About
Axence ConnectPro is a remote access and IT support tool designed to facilitate technical support and remote working. Here are some of its key features:
* Remote Access: Secure access to users' computers and servers for troubleshooting.
* Real-Time communication: Instant messaging and chat for quick issue resolution.
* Remote monitoring: View hardware, software, and performance metrics remotely.
* Unlimited sessions: Connect to multiple workstations simultaneously.
* Integration: Seamless with Active Directory and network configuration.
* User-Friendly interface: Intuitive operation for IT professionals and end-users.
* Remote desktop management: Supports file transfers, registry edits, process management, and command execution.
* Ready to install/run in isolated networks.
Axence ConnectPro is ideal for businesses seeking to streamline IT support and enhance remote working capabilities.
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About
Request your users to record their issues without downloading anything and Collect Users’ Issues on the fly to Reduce the back-and-forth time in communicating user issues by obtaining all necessary information to recreate and resolve the issues.
Like: Issue Reply, Console and network, Transcript, Audio, Events & Pages, User and device info, and Your custom data.
Analyze Issues and investigate the Data
Automatically analyze the data obtained from the user to gain a deeper understanding of the user issue. Using: User Emotion, User sentiment, Issue summary, Automatic tagging, Manual tagging.
Use Record Workflows To Resolve 7X Faster
Share the data with internal teams, such as product and R&D, toggle the widget directly on your product, and utilize our native integrations to save time. No download required, Shareable link, Front end Widget
and Record manual control
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
IT specialists, Network Administrators, Head of IT, Software distributors and resellers, integrators, VARs
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Audience
Customer support, customer operation, customer experience
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
0 USD/Yeaer
Free Version
Free Trial
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Pricing
$0
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAxence
Founded: 2005
Poland
axence.net/en
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Company InformationRecord
Founded: 2022
Israel
torecord.it
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Alternatives |
Alternatives |
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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