GrowthDot Video ReplyGrowthDot
|
||||||
Related Products
|
||||||
About
Enhance the customer support experience by utilizing the Video Reply app for Zendesk to record and send video replies within tickets instead of plain text messages. Despite its potential, video is often underutilized in customer support. Video replies offer a fantastic way to create quick product tutorials, introduce yourself, or demonstrate solutions. Video Reply can help build trust, expedite ticket resolution times, and ultimately increase customer satisfaction.
With Video Reply, record videos directly from Zendesk tickets or select from your app's library
Use video to create tutorials and capture the necessary steps to resolve customer issues
Save your videos in the library for future use
Request videos from customers to better understand their issues and needs
Organize your videos with tags to keep them easily accessible and grouped together
Create customized video page previews for your recipients
|
About
Request your users to record their issues without downloading anything and Collect Users’ Issues on the fly to Reduce the back-and-forth time in communicating user issues by obtaining all necessary information to recreate and resolve the issues.
Like: Issue Reply, Console and network, Transcript, Audio, Events & Pages, User and device info, and Your custom data.
Analyze Issues and investigate the Data
Automatically analyze the data obtained from the user to gain a deeper understanding of the user issue. Using: User Emotion, User sentiment, Issue summary, Automatic tagging, Manual tagging.
Use Record Workflows To Resolve 7X Faster
Share the data with internal teams, such as product and R&D, toggle the widget directly on your product, and utilize our native integrations to save time. No download required, Shareable link, Front end Widget
and Record manual control
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Customer support representatives
|
Audience
Customer support, customer operation, customer experience
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and VideosNo images available
|
Screenshots and Videos |
|||||
Pricing
$19 per agent/per month
Free Version
Free Trial
|
Pricing
$0
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationGrowthDot
Founded: 2015
Ukraine
growthdot.com
|
Company InformationRecord
Founded: 2022
Israel
torecord.it
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
|
|||||
|
|
|
|||||
Categories |
Categories |
|||||
Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
|
||||||
|
|
|