Snagit

Snagit

TechSmith
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About

Screendesk is a specialized video support platform designed primarily for customer service and technical support teams. The platform helps support teams resolve tickets faster by enabling instant screen recordings and video calls without requiring any downloads. Zero-download screen recordings & video calls integrated directly with helpdesk software Automatic technical data capture including device info, console logs, network requests AI-powered analysis to identify patterns and solutions Live screen sharing for real-time troubleshooting Seamless integration with Zendesk, Help Scout, Intercom, Freshdesk, Slack Video library to search and reuse recordings of common issues Secure sharing with privacy protection (content blurring) Chrome extension for quick browser recording Custom branding options for enterprise users Support ticket integration linking videos directly to customer issues Video editing tools with annotations and trimming capabilities

About

Capture. Create. Connect. TechSmith Snagit is a powerful screen capture and recording tool that makes it easier than ever to collect and share information. With intuitive editing features and access to a library of templates, anyone can transform simple captures into professional-quality images, GIFs, and videos. Share information like never before Snagit lets you quickly capture your screen and camera at the same time and instantly share your video anywhere. Give status updates, deliver feedback, or demonstrate a process without a meeting, call, or long email. Bring your ideas to life Adding context to your screen captures is a breeze with Snagit's full suite of easy-to-use editing tools. Redact sensitive information, rearrange objects, and even draw on your screen while you record a video. Work and share from anywhere Instantly share your images, videos, and GIFs via the apps you already use every day.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer service and technical support teams looking for an efficient video support platform to enhance troubleshooting, speed up ticket resolution, and improve team collaboration through seamless integrations with popular helpdesk systems

Audience

Anyone who wants a convenient and powerful way to capture screenshots, images, and video

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$8/month/user
Free Version
Free Trial

Pricing

$39/year
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.5 / 5
design 4.6 / 5
support 4.3 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Screendesk
Founded: 2022
United Kingdom
screendesk.io

Company Information

TechSmith
Founded: 1987
United States
www.techsmith.com/snagit/

Alternatives

Alternatives

Camtasia

Camtasia

TechSmith
Capto

Capto

Global Delight Technologies
AweSun

AweSun

Aweray Remote
Ashampoo Snap

Ashampoo Snap

Ashampoo
Fast Screen Recorder

Fast Screen Recorder

FastPCTools Software
GOM Cam

GOM Cam

GOM Lab

Categories

Categories

Screen Recording Features

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Video Making Features

Animation
Collaboration Tools
Customizable Branding
Drag & Drop
Media Library
Privacy Options
Social Sharing
Templates
Text Overlay
Text to Video
Video Capture
Voice-Over

Integrations

Box
Camtasia
Coach's Eye
Dropbox
Evernote
Freshchat
Freshdesk
Google Drive
Help Scout
Intercom
Knowmia
Panopto
Slack
TechSmith Screencast
X (Twitter)
YouTube
Zendesk

Integrations

Box
Camtasia
Coach's Eye
Dropbox
Evernote
Freshchat
Freshdesk
Google Drive
Help Scout
Intercom
Knowmia
Panopto
Slack
TechSmith Screencast
X (Twitter)
YouTube
Zendesk
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