SnagitTechSmith
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Related Products
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About
Screendesk is a specialized video support platform designed primarily for customer service and technical support teams. The platform helps support teams resolve tickets faster by enabling instant screen recordings and video calls without requiring any downloads.
Zero-download screen recordings & video calls integrated directly with helpdesk software
Automatic technical data capture including device info, console logs, network requests
AI-powered analysis to identify patterns and solutions
Live screen sharing for real-time troubleshooting
Seamless integration with Zendesk, Help Scout, Intercom, Freshdesk, Slack
Video library to search and reuse recordings of common issues
Secure sharing with privacy protection (content blurring)
Chrome extension for quick browser recording
Custom branding options for enterprise users
Support ticket integration linking videos directly to customer issues
Video editing tools with annotations and trimming capabilities
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About
Capture. Create. Connect.
TechSmith Snagit is a powerful screen capture and recording tool that makes it easier than ever to collect and share information. With intuitive editing features and access to a library of templates, anyone can transform simple captures into professional-quality images, GIFs, and videos.
Share information like never before
Snagit lets you quickly capture your screen and camera at the same time and instantly share your video anywhere. Give status updates, deliver feedback, or demonstrate a process without a meeting, call, or long email.
Bring your ideas to life
Adding context to your screen captures is a breeze with Snagit's full suite of easy-to-use editing tools. Redact sensitive information, rearrange objects, and even draw on your screen while you record a video.
Work and share from anywhere
Instantly share your images, videos, and GIFs via the apps you already use every day.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Customer service and technical support teams looking for an efficient video support platform to enhance troubleshooting, speed up ticket resolution, and improve team collaboration through seamless integrations with popular helpdesk systems
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Audience
Anyone who wants a convenient and powerful way to capture screenshots, images, and video
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$8/month/user
Free Version
Free Trial
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Pricing
$39/year
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationScreendesk
Founded: 2022
United Kingdom
screendesk.io
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Company InformationTechSmith
Founded: 1987
United States
www.techsmith.com/snagit/
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Categories |
Categories |
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Screen Recording Features
Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading
Video Making Features
Animation
Collaboration Tools
Customizable Branding
Drag & Drop
Media Library
Privacy Options
Social Sharing
Templates
Text Overlay
Text to Video
Video Capture
Voice-Over
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Integrations
Box
Camtasia
Coach's Eye
Dropbox
Evernote
Freshchat
Freshdesk
Google Drive
Help Scout
Intercom
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Integrations
Box
Camtasia
Coach's Eye
Dropbox
Evernote
Freshchat
Freshdesk
Google Drive
Help Scout
Intercom
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