Audience
Businesses and companies requiring a customer support tool and website chat program
About AnswerChat
With AnswerChat, when a customer visits your website, they can instantly see if someone is available to chat with them. And all they need to do to start a conversation with you is click on the AnswerChat button on your website. They do not need to install any software or download anything new. Plus, if no one is available to chat with your customer, they will automatically be sent to an online email form to easily contact you. When someone wants to chat with you, a new window will open up on your computer (and a telephone sound will be heard if you have a sound card and speakers), showing you the person’s name and what page/screen they are visiting. You can then accept the chat, send the chat to the next operator in queue or a specific operator or your choosing, or send the visitor to an online e-mail form. For archival purposes, AnswerChat allows you to print the chat session to your printer, or copy-and-paste the chat text for use in other applications.
Other Popular Alternatives & Related Software
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The telephone answering needs of each Paperclip client are unique. We work with you to understand your culture, systems and processes, so that we can tailor our telephone answering to your specific requirements. If you are on a webpage and an icon appears asking whether you need any help, this is Live Chat. If you have used Live Chat and believe having it on your website could help your business, Paperclip can help. For many organisations, when the telephone rings it is a new or existing client wanting to make an appointment, reservation or booking. Miss the call and you lose the business. If you are looking for telephone answering services, Paperclip is the right answer for you. One of the UK’s leading and longest-established specialists, Paperclip can answer your calls, manage your bookings and appointments, take orders for you and be your live chat operator.
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Pricing
Starting Price:
$19.95 per month
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Alpha Media
United States
www.alphamedia.net/products/ac/v20/index.htm
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Product Details
Platforms Supported
Windows
Training
Documentation
In Person
Support
Phone Support
Online
AnswerChat Frequently Asked Questions
AnswerChat Product Features
Customer Service
Live Chat
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
