Crystal Ball

Pros: None, there are no pros to using this appalling company. They scam and trick their customers into a perpetual agreement with ridiculously high costs to leave.

Cons: Please avoid this company they are absolute scam artists and will charge you the extortionate fees and provide 0 service.

Overall: I recently had the unfortunate experience of dealing with Crystal and I cannot emphasize enough how atrocious their service is. From start to finish, my encounter with this company was nothing short of a nightmare. I hope my review serves as a cautionary tale for anyone considering their services.
1. Appalling Customer Service: The first red flag was their abysmal customer service. When I called with questions about their vehicle tracking system, I was met with indifference and unhelpful responses. It felt like I was bothering them with my concerns, and they showed zero interest in addressing my issues.
2. Non-existent Communication: Once I decided to proceed, the lack of communication was astounding. Promised updates and follow-ups never materialised. My attempts to reach out were met with silence, leaving me completely in the dark about the progress of my vehicle tracking installation.
3. Incompetent Installation Team: When the installation finally happened, it was a disaster. The technicians seemed clueless about their own equipment, taking hours to set up what should have been a straightforward process. They left a mess in my vehicle, and the system they installed was clearly subpar, with visible wires and poorly mounted components.
4. Unreliable Tracking System: The tracking system itself was riddled with issues. It frequently lost signal, providing inaccurate and delayed information about my vehicle's location. This unreliability defeated the entire purpose of having a tracking system, leaving me in constant anxiety about my vehicle's safety.
5. Refusal to Address Concerns: When I reached out to Crystal Ball to express my dissatisfaction, they brushed off my concerns and refused to take responsibility for their shortcomings. They showed no interest in rectifying the situation or offering any form of compensation for the horrendous service I had received.
In summary, my experience with Crystal Ball was a textbook example of how not to run a business. Their lack of professionalism, terrible communication, incompetent staff, and refusal to address customer concerns make them a company to be avoided at all costs. I strongly urge anyone in need of vehicle tracking services to look elsewhere, as dealing with Crystal Ball will undoubtedly lead to frustration, disappointment, and regret.