Audience
Companies seeking a modular, cloud-based software solution to manage their services
About FuzeDigital
FuzeDigital, based in Seattle, Wa., provides a modular, cloud-based software solution, which makes it fast and easy for staff, customers, members, partners and other desired stakeholders to get consistent, INSIGHTFUL, accurate and prompt ANSWERS and provide feedback across all channels on ANY device. Our patented knowledge sharing and support platform includes modules for: Self Service, Assisted Support, Feedback Management, Online Community, Gamification, e-Commerce Integration and more. Selectively support all desired stakeholders from a SINGLE, fully integrated and highly customizable solution. Only pay for what you need and run on our servers, platforms like Amazon's AWS, or your own servers. Move your support to the next level. Consistent, accurate, succinct and prompt support 7x24 across ALL channels using ANY device is no longer optional to remain competitive. In fact, recent studies have shown that over 75% of people demand it, many using their smart phones.
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Pricing
Starting Price:
$500 per month
Integrations
No integrations listed.
Company Information
FuzeDigital
Founded: 2002
United States
www.fuzedigital.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
FuzeDigital Frequently Asked Questions
FuzeDigital Product Features
Customer Experience
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis
Action Management
Customer Segmentation
Sentiment Analysis
Text Analysis
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Self Service Portal
Surveys & Feedback
Appointment Management
Call Center Management
Email Management
Performance Metrics
Queue Management
Social Media Integration
Virtual Assistant
Workflow Management
Knowledge Management
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
