Audience
Organizations searching for an omnichannel customer interaction platform
About Intalk.io
Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow.
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Integrations
Company Information
Intalk.io
Founded: 2014
India
www.intalk.io
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
On-Premises
Training
Videos
Support
Phone Support
Online
Intalk.io Frequently Asked Questions
Intalk.io Product Features
Auto Dialer
Call Center Management
Call Recording
Call Scripting
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Reporting
Lead Management
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
Escalation Management
Call Tracking
CRM
Call Routing
Caller Identification
Campaign Management
IVR / Voice Recognition
Call Log
Call Recording
Conversion Tracking
Keyword Tracking
Cloud Communication Platform
Call Recording
Call Routing
Chat / Messaging
IVR / Voice Recognition
Audio / Video Conferencing
Call Center
Fax Management
File Sharing
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Contact Management
Social Media Integration
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Customer Service
Alerts / Escalation
Call Center Management
Queue Management
Social Media Integration
Appointment Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management
IVR
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Mail
Call Center
Voice Customization
Predictive Dialer
Call Monitoring
Call Recording
Call Transfer
Callback Scheduling
Call Results
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
IVR / Voice Recognition
Predictive Dialer
Contact Management
Inbound Reporting
Outbound Reporting
Telemarketing Management
VoIP
Voice & Data Integration
Unified Communications
Call Recording
Chat / Messaging
Audio / Video Conferencing
Calendar Management
Call Routing
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
