Audience

ISOs, banks and ISVs looking to manage their merchants and residuals

About Merchant Relationship Management by NMI

NMI Merchant Relationship Management (formerly IRIS CRM) helps banks, ISOs, and payment providers manage the entire merchant lifecycle—from lead to underwriting to ongoing support. Purpose-built for the payments industry, NMI Merchant Relationship Management unifies risk management, compliance, and portfolio oversight within one scalable platform. Its modular suite includes Merchant Central for onboarding, residuals automation and calculation and reporting; ScanX for automated KYC/KYB and AML compliance; and MonitorX for continuous monitoring and risk alerts. Unlike generic CRMs, Merchant Relationship Management offers payments-specific functionality designed to reduce manual work, improve compliance accuracy and increase merchant retention. With white-label flexibility, integrated automation, and seamless CRM integration, it delivers operational efficiency and transparency across high-volume portfolios. Modernize merchant management, reduce churn, and simplify compliance with NMI.

Pricing

Starting Price:
$1,499 per month

Integrations

API:
Yes, Merchant Relationship Management by NMI offers API access

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
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Company Information

NMI
United States
www.nmi.com/products/merchant-relationship-management/

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Merchant Relationship Management by NMI Frequently Asked Questions

Q: What kinds of users and organization types does Merchant Relationship Management by NMI work with?
Q: What languages does Merchant Relationship Management by NMI support in their product?
Q: What kind of support options does Merchant Relationship Management by NMI offer?
Q: What other applications or services does Merchant Relationship Management by NMI integrate with?
Q: Does Merchant Relationship Management by NMI have an API?
Q: Does Merchant Relationship Management by NMI have a mobile app?
Q: What type of training does Merchant Relationship Management by NMI provide?
Q: How much does Merchant Relationship Management by NMI cost?
Q: What pricing for support is available for Merchant Relationship Management by NMI?
Q: What pricing for training is available for Merchant Relationship Management by NMI?

Merchant Relationship Management by NMI Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Merchant Relationship Management by NMI Additional Categories