Audience

Contact centers and businesses interested in a professiona solution to drive productivity and enhance the customer experience

About Observe.AI

Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform.

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Integrations

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Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Observe.AI
Founded: 2017
United States
www.observe.ai/

Videos and Screen Captures

Observe.AI Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Observe.AI Frequently Asked Questions

Q: What kinds of users and organization types does Observe.AI work with?
Q: What languages does Observe.AI support in their product?
Q: What kind of support options does Observe.AI offer?
Q: What other applications or services does Observe.AI integrate with?
Q: What type of training does Observe.AI provide?

Observe.AI Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Call Recording

Video Call Recording
On-Demand Recording
Archiving
File Transfer
Screen Activity Recording
Recording Bookmarking
Distributed Call Recording
Event Triggered Recording
Call Sharing
Instant Retrieval
Scheduled Recording

Conversation Intelligence

Call Recording
Call Recording Cloud Storage
Call Transcription
Call Analytics
Topic Tags
Topic-Based Analytics
AI Insights
Call/Meeting Sharing
Call Snippets
Account Health Alerts
Sales Coaching
Win/Loss Analysis
Video Conferencing Analytics

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Sentiment Analysis
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Surveys & Feedback

Telemarketing

Outbound Call Center
Call Recording
Lead Distribution
Auto Dialer
Call Routing
Inbound Call Center
Call Scripting
Call Logging
IVR / Voice Recognition
CRM

VoIP Monitoring

Call Detail Record (CDR) Analysis
IP SLA Monitoring
Jitter Testing
Troubleshooting
Packet Loss Monitoring
MOS Monitoring
Latency Monitoring
Call Quality Monitoring
QoS Monitoring
Alerts / Notifications
Reporting / Analytics

Observe.AI Additional Categories

Observe.AI Verified User Reviews

Write a Review
  • Max S.
    Contact Center Engineer
    Used the software for: 2+ Years
    Frequency of Use: Yearly
    User Role: User, Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Speech Platform "

    Posted 2021-02-25

    Pros: It connected right to our contact center Talkdesk. We didn't need to really do much to install them in the app connect partner program. Got a 30-day trial to test them out. So many features from scorecards, moments and screen recordings.

    Cons: Not as feature-rich compared to some other players that have been in the game for longer. But this team is really working hard and coming out with more and more each year.

    Overall: Overall our experience with observe.ai has been great. from the ease of use of the platform to admin work to run it so easy. Love it!

    Read More...
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