Audience
Salesforce Field Service is ideal for businesses in industries such as logistics, utilities, and professional services, looking to optimize field operations, increase technician productivity, and deliver proactive service using AI-powered solutions
About Salesforce Field Service
Salesforce Field Service offers a comprehensive solution for managing field operations with the help of Agentforce, an AI-powered tool that augments mobile workers and streamlines service delivery. By automating scheduling, dispatch, and asset management, it enhances productivity and reduces operational costs. With features like mobile worker support, real-time insights, and proactive service management, Salesforce Field Service helps organizations increase first-time fix rates, improve technician efficiency, and reduce carbon emissions by decreasing truck rolls. Whether through AI-driven optimization or seamless asset tracking, Agentforce supports businesses in delivering top-notch service faster and more efficiently.
Other Popular Alternatives & Related Software
Kickserv
Kickserv is a top-rated field service management software built with service businesses in mind. For as low as $19 per month, service-based businesses can take advantage of a plethora of tools for managing leads, estimates, team schedules, jobs, invoices, and payments. Users can also automate emails to all of their leads, send promo campaigns to customers, integrate to leading accounting platforms, and so much more.
Local service businesses are in high demand and customers may make service requests at any time of the day or night. Do not let those requests go unnoticed or cause scheduling conflicts. Kickserv’s field service management software can help you keep all of your jobs in order so that you can assist every client in need while also streamlining operations. We will help you boost productivity and maximize every growth opportunity without sacrificing the quality of your work or customer service.
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ServiceTitan
Grow your home service business with ServiceTitan, the leading all-in-one software for residential HVAC, plumbing, electrical, and other home service businesses. ServiceTitan enables businesses to generate more leads and close more sales by offering a full range of tools in one platform. This includes call booking, customer experience, dispatching, marketing, and integrated financing.
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Fieldmagic
Fieldmagic is modern and easy to use field service and asset management software with a built-in CRM designed to help organizations accelerate and track their sales performance, schedule jobs, capture field data more efficiently, and deliver better customer service.
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BuildOps
Are you a commercial contractor in the HVAC / Mechanical, Refrigeration, Electrical, or Plumbing industry?
Get the #1 all-in-one Field Service Management Software for commercial MEP contractors. Streamline your dispatch, quoting/invoicing, service, projects, and reports.
- All your metrics can be reported from one place
- Monitor field tech success, identify trends, and make data-backed decisions
- Attach photos, videos and PDFs easily to invoices and quotes.
- From service to projects and everything in between
Automate the flow of work orders and customer data, as well as invoices, from the office to the field and back again. Your office staff can see the status of each technician, their skill set, availability, and more with BuildOps. This makes planning, from emergency service to months ahead, as simple as "drag-and-drop".
BuildOps boosts your revenue, maximizes profits, and improves communication between field and back-office.
Learn more
Pricing
Starting Price:
$75.00 per user per month
Pricing Details:
Billed annually
Free Trial:
Free Trial available.
Integrations
Company Information
Salesforce
Founded: 1999
United States
www.salesforce.com/service/field-service-management/
Videos and Screen Captures
Other Useful Business Software
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Salesforce Field Service Frequently Asked Questions
Salesforce Field Service Product Features
Field Service Management
Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Billing & Invoicing
Electronic Signature
Quotes / Estimates
Service Dispatch
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Work Order
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management
