Audience

Businesses and organizations searching for a central hub solution for running a help desk

About Spiceworks MSP

With a little know-how, you can make Spiceworks your mission control for all the networks you serve. Spiceworks allows you to collect network info from all your client sites (over secure HTTPS), then consolidate and manage it all from one single, convenient spot! After a quick setup in Spiceworks, each of your clients can have their very own custom user portal to submit help desk tickets, and they’ll all get funneled to your central Spiceworks installation. The multi-site help desk management capabilities provide each client with their own Active Directory authentication for security. You can also easily browse all your open help tickets in the same place, auto-assign tickets to your team based on client, create detailed reports, and more! IT’s on the go! Open, close, assign, and even respond to help desk tickets right from your mobile device, all with a few simple text commands. Now you can manage all client requests whether you’re onsite, at lunch, or even on the golf course!

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Pricing

Free Version:
Free Version available.

Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Spiceworks
Founded: 2006
United States
www.spiceworks.com/free-managed-service-platform-software/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
In Person
Videos
Support
Phone Support
Online

Spiceworks MSP Frequently Asked Questions

Q: What kinds of users and organization types does Spiceworks MSP work with?
Q: What languages does Spiceworks MSP support in their product?
Q: What kind of support options does Spiceworks MSP offer?
Q: What other applications or services does Spiceworks MSP integrate with?
Q: What type of training does Spiceworks MSP provide?

Spiceworks MSP Product Features

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Configuration Change Management
Performance Monitoring
Virtual Machine Monitoring
Bandwidth Monitoring
Capacity Planning
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Point-in-Time Visibility
Reporting / Analytics

MSP

Help Desk
Remote Access
Backup Management
Billing & Invoicing
CRM
Dashboard
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Systems Monitoring
Scheduling

RMM

Deployment Management
IT Asset Management
Network Monitoring
Real-time Alerts
For MSPs
Mobile Access
Patch Management
Remediation Management
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